Skyra N. Johnson
Missouri City,TX
Summary
I am a 15 + year Senior Manager of Operations Management, financially results driven, and highly motivated to achieve the ultimate client experience. I am passionate about business operations and people. I set goals, and drive results through people, with continuous coaching and development, setting clear expectations, and training. People are our greatest resource.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager-Health and Wellness Initiatives
BakerRipley
10.2023 - Current
- Streamlined non-profit operations, enhancing efficiency across 16 Senior Centers in Harris County.
- Managed a team of 16 Senior Center Specialist, that maintained senior congregate meal compliance regulations with BakerRipley and Harris County Area Agency on Aging policies and procedures.
- Led initiatives on senior nutrition, wellness activities, evidence based programming, and reducing senior isolation.
- Championed safety protocols to maintain a secure and clean centers, reducing accidents significantly.
- Enhanced senior client satisfaction by establishing clear communication channels from the centers to the main office and addressing concerns promptly.
- Managed congregate meal inventory , programming, and waste to measure accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Collaborated with City of Houston and Harris County Area Agency on Aging leadership to set operational goals, aligning efforts with BakerRipley objectives and mission.
- Oversaw the budget, ensuring resource allocation aligned with strategic priorities. Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Implemented technology solutions to automate processes, increasing productivity and accuracy in operations.
- Established positive and effective communication among Agency staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered a culture of team work and continuous professional development with my team through regular feedback and mentoring initiatives.
- Conducted regular performance reviews, identifying areas of successes and improvement. Developing action plans to address all opportunities.
- Developed and executed training programs for staff, improving service delivery and team performance.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant General Manager
Snooze An A.M. Eatery
09.2021 - Current
- Supervised critical budget implementations, employee reviews, hiring, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Promoted and Reflected Snooze Culture to motivate and lead team members to work together to achieve targets, and celebrate when hitting those targets.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Enhanced team engagement and performance with daily updates and informational meetings.
Operations Manager
Raising Canes
05.2020 - 09.2021
- Manages both kitchen and front of the house crewmembers to achieve the ultimate customer experience.
- Interviews, hires, and trains crew members and managers to company standard.
- Develops and motivates crewmembers to advance crewmember positions so that they can start a career path with the company.
- Manages food quality, safety, and health systems, so that our customers and crewmembers can have safe environment to dine
- Manages restaurant finances.
- Experienced in managing productivity and waste.
- Very experienced reading and hitting quarterly goals from company KPI and P&L statement.
- I actively teach others how to perform from this as well.
- Manages daily planning to improve customer experience and communicates to crewmembers on how to hit daily performance goals through customer satisfaction.
- Creates quarterly marketing plan to drive sales and attract new customers to the restaurant, through fundraisers, donations , and on campus school functions.
General Manager in Training
Red Lobster
11.2019 - 05.2020
- Made a great impact in developing all Front of the house operations; service, bar, host.
- Manages both kitchen and front of the house employees to achieve the ultimate guest experience.
- Interviews, hires, and trains personnel to company standard.
- Motivates staff to go beyond the guest experience as well as their own everyday, so that they enjoy a great place to work and dine.
- Manages safety and health systems, so that our guests and employees have safe environment to dine.
- Manages restaurant finances.
- Experienced in managing productivity and waste.
- Very experienced reading and hitting quarterly goals from company KPI and P&L statement.
- I actively teach others how to perform from this as well.
- Very passionate about inspiring and motivating others to achieve personal goals to grow in the company.
Store Manager (General Manager)
Starbucks
10.2018 - 11.2019
- Thrived in a highly challenging customer connection environment.
- Manages 40 partners (staff), Manages the scheduling, payroll, recruiting, hiring and training of new store partners.
- Supervised Partners to plan and beat financial goals every quarter.
- Challenges Partners to think outside the box and grow customer loyalty with genuine customer connections.
- Manages store P&L, studies store financial opportunities and successes, and builds plan to manage waste and increase sales every quarter.
- Uses company systems to run a consistent store environment, where partners are happy to work in a clean and financially successful environment.
- Coaches for Performance and development.
- Encourages quality training, Manage a culture where the partner can feel encouraged and successful and work towards their own professional goals.
Senior II Manager
The Cheesecake Factory
09.2015 - 10.2018
- Manages 182 employees, both kitchen and front of the house employees to achieve the ultimate guest experience
- Interviews, hire, and train personnel to company standard
- Motivates staff to go beyond the guest experience as well as their own everyday, so that they enjoy a great place to work and dine
- Manages safety and health systems, so that our guests and employees have safe environment to dine
- Manages restaurant finances
- Experienced in managing productivity and waste
- Very experienced reading and hitting quarterly goals from company KPI and P&L statement
- I actively teach others how to perform from this as well
- Very involved in community service, and making the business stay apart of the community, through donations and activities
- Such as heart walks, pancreatic cancer walks, and community clothings drives for the less fortunate in the area
- Very passionate about inspiring and motivating others to achieve personal goals to grow in the company
- People are our greatest resource.
Restaurant Manager
Longhorn Steakhouse
05.2010 - 09.2015
- Experienced in restaurant openings.
- Opened new restaurants for the company in Atlanta, South Georgia, Alabama, Tennessee, Missouri, and Mississippi
- Made a great impact in training service and bar staff for successful restaurant opening.
- Managed both kitchen and front of the house employees to achieve the ultimate guest experience.
- Interviews, hire, and trains personnel to company standard
- Motivated staff to go beyond the guest experience as well as their own everyday, so that they enjoy a great place to work and dine.
- Managed safety and health systems, so that our guests and employees have safe environment to dine.
- Managed restaurant finances.
- Experienced in managing productivity and waste.
- Very experienced reading and hitting quarterly goals from company KPI and P&L statement.
- I actively teach others how to perform from this as well.
- Very passionate about inspiring and motivating others to achieve personal goals to grow in the company.
- People are our greatest resource.
Education
Bachelor of Science - Business Administration, Hospitality Management
Tuskegee University
Tuskegee, AL05-2010
Skills
- Multi-Unit Operations Management
- Team Leadership
- Conflict mediation
- Goal setting
- Recruitment and hiring
- Performance assessment
- Compliance/Quality Assurance
- Customer relations management
- Microsoft office
- Inventory and waste management
- Forecasting and scheduling
- Staff training and development
- Interviewing, hiring, and onboarding
- Client relations
- Strategic planning
- Budget development and management
- P&L management
Certification
Harris County Mental Health Aid- 09/2025- exp. 09/2028
ServSafe Certified, Food Manger- 10/2023- exp. 10/2028
Memberships and Interests
Memberships:
- National Society for Minorities in Hospitality (NSMH). (08/2006 - Present)
- Vice President of Tuskegee University Alumni Chapter, Houston Texas. (12/2019- Present)
- Houston Area Urban League, Member. (2/2024-Present)
- Museum of Fine Arts Houston, Member. (12/20219-Present)
Interests:
- Dog lover
- My Family
- Traveling
- Detroit Sports Ticket Holder
Timeline
Operations Manager-Health and Wellness Initiatives
BakerRipley
10.2023 - Current
Assistant General Manager
Snooze An A.M. Eatery
09.2021 - Current
Operations Manager
Raising Canes
05.2020 - 09.2021
General Manager in Training
Red Lobster
11.2019 - 05.2020
Store Manager (General Manager)
Starbucks
10.2018 - 11.2019
Senior II Manager
The Cheesecake Factory
09.2015 - 10.2018
Restaurant Manager
Longhorn Steakhouse
05.2010 - 09.2015
Bachelor of Science - Business Administration, Hospitality Management
Tuskegee University