Results-driven professional with a strong background in call center operations and customer service. Skilled in managing escalated calls and resolving complex issues, consistently achieving high client satisfaction and loyalty.
Work History
Call Center Representative
2 Years 9 Months
Concero Technology Group | 11.2023 - Current
Managed high-volume inbound calls, providing exceptional customer service and issue resolution.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Barista, Kiosk Ambassador, Cashier
5 Months
Panera Bread | 05.2019 - 10.2019
Prepared high-quality coffee beverages and food items in accordance with Panera's standards.
Maintained cleanliness and organization of workstations to enhance efficiency and customer experience.
Provided exceptional customer service by accurately processing orders and addressing inquiries promptly.
Implemented best practices for food safety and sanitation compliance within the café environment.
Calling Agent
8 Months
Auto Glass Shop | 08.2018 - 04.2019
Provided detailed product information to customers, enhancing their service experience.
Utilized persuasive communication techniques to educate potential clients on available products or services.
Cashier, Restocking
2 Months
Pets Club | 02.2016 - 04.2016
Processed customer transactions efficiently using POS systems.
Assisted in maintaining accurate cash drawer balance throughout shifts.
Educated customers on pet care products and services, enhancing their shopping experience.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Built relationships with customers to encourage repeat business.
Education
GED
Coastal Community College | Jacksonville, NC | 08-2020