LEONOR A MARTINEZ
Las Vegas,NV
Summary
OBJECTIVE: To effectively demonstrate my interpersonal skills in a professional environment and opportunity for growth and advancement. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Rep
Johnson n Johnson Control
Aurora, CO
09.2019 - 10.2019
- Assist all callers with emergency codes and alarms according to protocol.
Customer Service, Rep
Datalink Software Consultants Inc
Phoenix, AZ
06.2019 - 08.2019
- Asista all callers with diabetic device and mail them out to qualified patients with respect and respect.
Rep
Datalink Software Consultants Inc
Phoenix, AZ
06.2019 - 08.2019
- Asista all callers with diabetic device and mail them out to qualified patients with respect and respect.
- Professional manner.
CSR
GENERAL DYNAMICS, INC
Phoenix, AZ
11.2016 - 03.2019
Answer all incoming calls with professionalism, assisting callers with quote for health insurance and taking payments. Providing tax information according to protocol.
Medical Scheduler
ADELANTE HEALTH CARE, LLC
Phoenix, AZ
03.2016 - 08.2016
- Answer all incoming calls and provide patients with their health information according to protocol.
- Schedule patient, adults and pediatric appointments with professionalism and respect.
Bilingual Spanish Interpreter
CYRACOME INTERNATIONAL, INC
Phoenix, AZ
02.2014 - 03.2016
- Answer all incoming calls and interpret over the phone with courtesy and respect for Doctor's Hospitals, banks, 911 calls, court.
Education
No Degree - Accounting
Fullerton College
Fullerton, CANo Degree - General Studies
University of La Verne
La Verne, CAHigh School Diploma -
Benito High School, MX
Toluca Mexico09.1977
Skills
- Understanding Customer Needs
- Customer Retention Strategies
- CRM Software
- Courteous with Strong Service Mindset
- Verbal and Written Communication
Languages
Spanish
Full Professional
Timeline
Customer Service Rep
Johnson n Johnson Control
09.2019 - 10.2019
Customer Service, Rep
Datalink Software Consultants Inc
06.2019 - 08.2019
Rep
Datalink Software Consultants Inc
06.2019 - 08.2019
CSR
GENERAL DYNAMICS, INC
11.2016 - 03.2019
Medical Scheduler
ADELANTE HEALTH CARE, LLC
03.2016 - 08.2016
Bilingual Spanish Interpreter
CYRACOME INTERNATIONAL, INC
02.2014 - 03.2016
No Degree - Accounting
Fullerton College
No Degree - General Studies
University of La Verne
High School Diploma -
Benito High School, MX
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