Leonora Ngina
Oakland,CA
Summary
Result-driven leader with strong background in team collaboration and achieving objectives. Adept at strategic planning, problem-solving, and decision-making to drive organizational success. Known for adaptability and reliability, excelling in dynamic environments. Skilled in communication, and conflict resolution. Extensive experience in providing exceptional customer service and administrative support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist (Garda World)
Toast
03.2024 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Emergency Department Specialist (Allied Universal)
Kaiser Permanente
12.2022 - 12.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Educated public on emergency medical services.
- Observed patient behavior to report changes to medical personnel.
- Collaborated with medical doctors and other healthcare professionals.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
- Delivered emotional support to patients and families.
Counter Manager
Macy's
07.2018 - 12.2022
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Trained, coached and motivated 8 person team to achieve personal productivity and company goals and objectives.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
Lead, Visual Merchandiser
Gap
09.2016 - 06.2018
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Monitored and replenished display inventory and restructured according to available stock.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
Lead, Sales Associate
Forever 21
02.2015 - 09.2016
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Certificate - Phlebotomy
Kaiser Permanente School of Allied Health Sciences
Richmond, CA09-2024
Certificate - Cosmetology
Laney College
Oakland, CA06.2017
Diploma -
El Cerrito High School
El Cerrito, CA06.2013
Skills
- Leadership
- Staff Coaching and Training
- Adaptable to Changing Demands
- Customer Service Management
- Operations
- Computer Proficiency
- Strong Communication and Interpersonal Skills
- Goal-Driven
- Complex Problem-Solving
- Time management
- Attention to detail
- Administrative skills
- Conflict management
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcare Association (NHA).
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Timeline
Front Desk Receptionist (Garda World)
Toast
03.2024 - Current
Emergency Department Specialist (Allied Universal)
Kaiser Permanente
12.2022 - 12.2023
Counter Manager
Macy's
07.2018 - 12.2022
Lead, Visual Merchandiser
Gap
09.2016 - 06.2018
Lead, Sales Associate
Forever 21
02.2015 - 09.2016
Certificate - Phlebotomy
Kaiser Permanente School of Allied Health Sciences
Certificate - Cosmetology
Laney College
Diploma -
El Cerrito High School
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