Leonora Rowbotham
Madison,CT
Summary
Dynamic and adaptable professional with a proven track record in fast-paced hospitality environments, notably at Rocky’s Aqua. Demonstrated excellence in team collaboration and stress tolerance, enhancing dining experiences through efficient cleaning and personalized guest interactions. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in multitasking and maintaining attention to detail under pressure.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Dishwasher
Moonshots
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Restaurant Hostess
Rocky’s Aqua
Clinton, CT
09.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
Restaurant Hostess
Red Tomato Pizzeria
Madison, Ct
02.2023 - 10.2024
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Education
Lauralton Hall
Milford, CtSkills
- Strong work ethic
- Cleaning and sanitizing
- Attention to detail
- Time management
- Punctuality
- Problem-solving
- Efficient cleaning
- Stress tolerance
- Organizational strengths
- Multitasking and organization
- Team collaboration
- Adaptability and flexibility
- High efficiency
Certification
Drivers license
Timeline
Restaurant Hostess
Rocky’s Aqua
09.2024 - Current
Restaurant Hostess
Red Tomato Pizzeria
02.2023 - 10.2024
Dishwasher
Moonshots
Lauralton Hall