Leony Pardo
OXNARD,CA
Summary
Dedicated with a strong background in customer service, teamwork, and problem-solving. Committed to optimizing team collaboration and enhancing customer satisfaction.
Overview
1
1
Language
7
7
years of professional experience
Work History
Supervisor
Q&Q HAWAIIAN BBQ
Ventura, CA
09.2023 - Current
- Counted the registers for every shift and did the daily closing for the system taking all cash and put it away in the safe.
- Supervised daily tasks to ensure everything will meet quality standards.
- Trained and guided team members on service practices and menu knowledge.
- Implemented different approaches on how to deliver customer service in an efficient manner to make customers satisfied..
- Coordinated staff schedules every week to optimize peak hours, improving the customer service experience for all.
- Collaborated with team members to do daily tasks to ensure the cleanliness of the restaurant.
- Created a reliable space for team members to feel trusted to communicate any concerns they might have.
Team Member
McDonald's
Oxnard, CA
10.2020 - 03.2024
- Learned all required tasks quickly to facilitate the workload among all team members.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept respectful relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Greeted customers upon arrival, took orders from customers in a kind way, handed their food in a timely manner and proceeded to ask if anything else was needed.
Cashier
Tacos Mendoza
Ventura, CA
12.2020 - 09.2023
- Maintained cleanliness and organization of the front counter and dining area.
- Greeted customers upon arriving into the restaurant.
- Took orders from customers, bagged and handed their food when ready.
- Handled money during transactions while serving customers.
Volunteer
Robert F. Kennedy Institute
Wilmington, CA
08.2019 - 03.2020
- Assisted in special events and programs.
- Assisted clients with obtaining housing and support resources.
- Raised awareness about environmental issues through educational workshops.
- Facilitated community outreach to expand participation and support.
Education
High School Diploma -
Pacifica High School
Oxnard06.2019
No Degree - Criminal Justice
Marymount University
Palos Verdes Estates, CANo Degree - Criminology
Ventura College
Ventura, CASkills
- Cash handling
- Customer service
- Teamwork and collaboration
- Financial management
- Availability flexibility
- Reliability and punctuality
- Flexible schedule
- Computer skills
- Fluent in Spanish
- Patience and empathy
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Q&Q HAWAIIAN BBQ
09.2023 - Current
Cashier
Tacos Mendoza
12.2020 - 09.2023
Team Member
McDonald's
10.2020 - 03.2024
Volunteer
Robert F. Kennedy Institute
08.2019 - 03.2020
No Degree - Criminal Justice
Marymount University
High School Diploma -
Pacifica High School
No Degree - Criminology
Ventura College