LEORA DELGADO
Inglewood
Summary
Reliable and personable administrative professional with over 5 years of experience in receptionist and customer service roles. Skilled in managing front desk operations, scheduling, and handling high-volume calls with professionalism. Known for strong communication, problem-solving, and conflict resolution skills. Fluent in Spanish and dedicated to creating a welcoming and efficient work environment.
Overview
8
8
years of professional experience
Work History
Receptionist
Deliann Lucile Achievement Homes STRTP
Los Angeles
03.2019 - 05.2021
- Answered and directed phone calls, greeted visitors, and maintained a welcoming front office environment.
- Scheduled appointments and managed the calendar for staff and residents.
- Maintained confidential files and performed clerical duties, including data entry and filing.
- Assisted with the intake process and provided administrative support for caseworkers.
- Greeted customers, answered general questions and directed to appropriate locations.
Takeout/Cashier
Chin Chin
05.2017 - 02.2019
- Balanced the cash register and generated reports for sales
- Welcomed customers, seated guests, and answered questions
- Quickly learned and used POS system for orders including phone and 3rd party
- Managed reservations and coordinated private parties
- Communicated with customers to ensure satisfaction; awarded Employee of the Month 3 times
- Assisted with opening/closing procedures, food service, and catering orders
Takeout/Cashier
C&O Cucina
Marina Del Rey
05.2015 - 01.2017
- Greeted customers and handled all cash and credit transactions
- Assisted customers over the phone regarding orders and deliveries
- Input takeout orders from 3rd party companies
- Maintained high standards of service during fast-paced operations
- Mastered POS system for automated order taking
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Customer Service Representative
Born to Clean
04.2014 - 07.2016
- Helped company attain good company ratings
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a decrease of cancellations
- Remained courteous and calm, even during moments of customer dissatisfaction
- Handled daily calls including setting appointments, addressing customer inquiries, complaints, billing, and service requests
- Provided exceptional customer service to ensure customer satisfaction.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Receptionist
Born to Clean
Marina Del Rey
08.2013 - 04.2016
- Managed front desk operations, including answering phones and scheduling client appointments.
- Handled billing inquiries and organized service requests efficiently.
- Provided friendly customer service and supported the cleaning team with administrative tasks.
- Answered and directed incoming calls using multi-line telephone system.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments.
Education
High School Diploma - Math
Venice High School
06.2017
Skills
- Fast Learner
- Problem Solving
- Conflict Resolution
- Social Skills
- Multitasking
- Data entry
- Customer service
- Cash handling
- Administrative support
- Problem solving
- Time management abilities
- Excellent communication
- Microsoft office
- Document preparation
- Computer proficiency
- Payment processing
References
Martha Dykstra, Supervisor, Born To Clean, 310-487-2621, marthadykstra@yahoo.com
Languages
Spanish, Fluent
Timeline
Receptionist
Deliann Lucile Achievement Homes STRTP
03.2019 - 05.2021
Takeout/Cashier
Chin Chin
05.2017 - 02.2019
Takeout/Cashier
C&O Cucina
05.2015 - 01.2017
Customer Service Representative
Born to Clean
04.2014 - 07.2016
Receptionist
Born to Clean
08.2013 - 04.2016
High School Diploma - Math
Venice High School