Leotis Chatmon
Charlotte,NC
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Warehouse position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Business Service Technician
Windstream
11.2018 - 11.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Installation Technician
MasTec
11.2015 - 11.2018
Installation and service repair of customer premise equipment for DirecTV
- Improved customer satisfaction by providing efficient and accurate satellite installation services.
- Ensured timely completion of projects by managing work schedules effectively.
- Maintained optimal signal strength for customers with precise dish alignment and positioning.
- Reduced service call-backs through meticulous installation procedures and attention to detail.
Education
Associate of Applied Science - Cyber Security
DeVry University
Downers Grove, IL08.2024
Skills
- Equipment Troubleshooting
- Regulatory Compliance
- Work Documentation
- Technical Support
- Preventive Maintenance
- Customer Service
- Project Oversight
- Quality Assurance
Timeline
Business Service Technician
Windstream
11.2018 - 11.2023
Installation Technician
MasTec
11.2015 - 11.2018
Associate of Applied Science - Cyber Security
DeVry University