Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leovi Lugo Rosado

Salt Lake City,UT

Summary

"Determined, proactive, and responsible" High energy professional.
Experienced customer service professional well suited for any position that requires detail orientation and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Alorica
08.2023 - 08.2024
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Managed high levels of call flow and responded to technical support needs.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.

Service Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.2021 - 08.2023
  • For a period of 24 months I served as a volunteer teacher or full-time missionary. I developed incredible skills such as communication, goal setting and techniques to achieve them, teamwork, leadership among others that contribute to me as an efficient employee and exemplary member of society.
  • Ensured efficient use of resources by tracking inventory levels and implementing cost-saving measures where appropriate.
  • Empowered individuals to overcome challenges by offering guidance, encouragement, and practical assistance when needed.
  • Assisted families in need by delivering essential goods, providing emotional support, and connecting them with appropriate resources.

Education

Web Development

Brigham Young University - Idaho
Rexburg, ID
02.2025

High School Diploma -

Centro Educativo De Enseñanza
Dominican Republic
07.2020

Skills

  • Technical Support

Timeline

Technical Support Representative

Alorica
08.2023 - 08.2024

Service Missionary

The Church Of Jesus Christ Of Latter-day Saints
07.2021 - 08.2023

Web Development

Brigham Young University - Idaho

High School Diploma -

Centro Educativo De Enseñanza

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Leovi Lugo Rosado