Leo X. Incarnato
Shaker Heights,OH
Summary
Versatile and results-driven professional with extensive experience at Sherwin-Williams, excelling in roles from R&D Technician to Quality Technician. Demonstrated expertise in laboratory techniques and equipment calibration, coupled with exceptional interpersonal communication skills. Proven track record of fostering collaboration, driving innovation in manufacturing processes, and significantly enhancing product performance.
Overview
11
11
years of professional experience
Work History
R&D Technician I - IV
Sherwin-Williams
Warrensville Heights, OH
08.2018 - Current
- Trained new team members on proper procedures and best practices, fostering a culture of collaboration and knowledge-sharing among colleagues.
- Developed innovative solutions to complex technical problems, resulting in optimized production processes.
- Facilitated communication between departments by presenting research findings during regular team meetings.
- Improved overall product performance with meticulous testing, analysis, and data interpretation.
- Subject matter expert (SME) on continuous operating mills (COM) involving troubleshooting and repairs.
Customer Service Specialist
Sherwin-Williams Paint Store
New Philadelphia, OH
08.2017 - 08.2018
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Industrial Field Service Technician
Mettler-Toledo
Seattle, WA
09.2016 - 08.2017
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment calibrations, maintenance and repair.
R&D Quality Technician
Sherwin-Williams
Cleveland, OH
07.2013 - 06.2016
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Calibration coordinator.
Education
Bachelor Of Arts - Sociology
Kent State University
Kent, OH05.2022
Associate Of Science -
Cuyahoga Community College
Cleveland, OH05.2024
Skills
- Laboratory techniques
- Chemical Handling
- Research Methodologies
- Equipment Calibration
- Mechanical Aptitude
- Lean principles
- CAD Drafting
- Manufacturing Processes
- Prototyping
- Quality Control
- Multidisciplinary team collaboration
- Interpersonal and written communication
- Lab result interpretation
Accomplishments
2024 Performance Coatings Group Mentor of the Year Finalist
Timeline
R&D Technician I - IV
Sherwin-Williams
08.2018 - Current
Customer Service Specialist
Sherwin-Williams Paint Store
08.2017 - 08.2018
Industrial Field Service Technician
Mettler-Toledo
09.2016 - 08.2017
R&D Quality Technician
Sherwin-Williams
07.2013 - 06.2016
Bachelor Of Arts - Sociology
Kent State University
Associate Of Science -
Cuyahoga Community College