Hi, I’m
LeQuita Jones
Lula,Georgia
Summary
Dedicated and customer-centric professional with extensive experience in providing exceptional service in various customer-facing roles. Seeking to leverage skills to contribute to the success of a dynamic organization.
Overview
26
years of professional experience
Work History
Morning Assist Living Center
Front Desk Associate
01.2021 - 05.2022
Job overview
- Acted as the first point of contact for residents, families, and visitors, providing outstanding customer service in a healthcare setting
- Managed incoming calls, scheduled appointments, and coordinated communication between staff and residents’ families
- Assisted with administrative tasks, including maintaining resident records and handling correspondence
- Demonstrated empathy and professionalism in addressing the concerns and needs of residents and their families
- Supported the administration by organizing events and coordinating resident activities to enhance their living experience.
MCI Call Center
Customer Service Agent
04.1996 - 12.2005
Job overview
- Managed high volumes of inbound and outbound calls for various client accounts, addressing diverse customer needs and concerns
- Ensured accurate and timely processing of orders, returns, and billing inquiries
- Maintained detailed records of customer interactions and transactions using CRM software
- Consistently achieved and exceeded key performance indicators, including call resolution time and customer satisfaction scores
- Participated in regular team meetings and contributed to the improvement of call center operations.
Williams Sonoma
Customer Service Representative
01.2021 - 05.2021
Job overview
- Provided exemplary customer support via phone, email, and chat for a high-end retail company
- Assisted customers with product inquiries, order placement, and resolving issues related to orders and shipments
- Maintained a customer satisfaction rate of over 95% by ensuring positive and efficient customer interactions
- Trained and mentored new employees on company policies and best practices in customer service
- Worked collaboratively with team members to refine processes and enhance service delivery.
Education
Auguste Escoffier Culinary Arts Boulder, CO
Culinary Arts
05.2022
Skills
- Exceptional verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software and customer service platforms
- Ability to manage time and prioritize tasks in a fast-paced environment
- Team player with a commitment to continuous improvement
References
Available upon request
Timeline
Customer Service Representative
Williams Sonoma
01.2021 - 05.2021
Front Desk Associate
Morning Assist Living Center
01.2021 - 05.2022
Customer Service Agent
MCI Call Center
04.1996 - 12.2005
Auguste Escoffier Culinary Arts
Culinary Arts
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