LERATO FLORAH PONE
Drexel Hill,PA
Summary
A demonstratively affectionate and competent professional with an expertise in International Relations as well Human Resource Management. I am skilled in applying a logical and common sensed approach to seeking practical solutions. I am dedicated and result oriented. I also posses excellent communication skills. Seeking a challenging career with a progressive organization that provides an opportunity to capitalise my skills and abilities allowing me to learn and grow professionally while contributing to the growth of the organisation.
Overview
6
6
years of professional experience
Work History
Volunteer Credit Analyst
American Red Cross
Drexel Hill, PA
04.2024 - 10.2025
- Prepared monthly summaries detailing current portfolio performance metrics including delinquency rates, average balance per customer.
- Researched customer complaints regarding unauthorized use of cards or disputed charges.
- Assisted in developing strategies for reducing chargebacks while maintaining customer satisfaction.
- Monitored credit card processing systems to identify suspicious activity and investigated discrepancies as needed.
- Identified process improvements that would increase efficiency and reduce costs for the organization.
Human Resource Executive and Operations Assistant
Sahara Logistics
Gaborone, Botswana
09.2022 - 07.2023
- Creating and executing HR strategies and initiatives to minimise business disruptions and balance needs of the organisation
- Payroll
- Coordinating with department managers to identify and facilitate workforce needs
- Building relationships with external recruitment agencies to source short and long-term staff for roles across the organisation
- Preparing and calculating of monthly payroll
- Reviewing legal and medical records, documents and correspondence.
- Coordinate and manage project tasks to support project delivery within established budgets and timelines.
- Reviewing and reconciling expense reports to reimburse team members for project expenditures.
- Manage database and spreadsheet updates, entering client and operational date to support traceability.
- Liaise with senior management to introduce new processes and technologies.
- Track operational data and drafted reports, relaying findings to upper management.
- Collaborate with company legal counsel to review and revise contracts and address compliance issues.
- Manage administrative staff workflow
- Assist associated departments with clerical and administrative support.
- Use technical and detailed information to prepare comprehensive reports.
- Human Resources Information Systems (HRIS)
Advertising Sales Representative
Kodland Coding School
Nizhny Novgorod, Russia
05.2021 - 08.2021
- Communicating with Clients, Hitting sales targets
- Promoting the online school, Working with CRM & AMO
- Tracking sales goals and reporting results
- Regularly sought sales opportunities from new clients and existing relationships, building and maintaining positive working relationships
- Evaluated market research outcomes for improved advertising strategy.
Project Leader
Nizhny Novgorod, Russia
01.2021 - 04.2021
- Started an initiative to donate to the less privileged in our city
- Implemented ways to get support from the university
- Designed flyers and promoted our initiative
- Collected donations from students.
Preschool Teacher
Baby Club
Nizhny Novgorod, Russia
04.2020 - 11.2020
- Planning, preparing and delivering lessons based on the children's curiosity.
- Helping children improve their speaking, reading, writing skills
- Teaching them self-awareness
- Collaborating with other educators
- Resourced classroom environments effectively, providing sensory, educational learning tools and materials.
- Supported physical, emotional, social and educational development through attentive, proactive learning provisions.
Analyst Intern
NAPP
Nizhny Novgorod, Russia
09.2021
- Cleaned and stored data sets in accurate and accessible way for ease of analysis and transformation
- Worked on customised reports and solutions beneficial to clients and businesses.
- Helped resolve business issues using research found within systems and data.
- Regularly conducted in-depth analysis into business goals, objectives and needs.
- Evaluated implemented solutions to guarantee resolutions met business needs and requirements.
Education
IGCSE -
Livingstone Kolobeng College
Gaborone, BotswanaCertificate in - Social and Psychological Support
Lobachevsky University
Nizhny Novgorod, RussiaBachelor of Arts - International Relations
Lobachevsky University
Nizhny Novgorod, RussiaSkills
- Results oriented
- Team player
- Attention to detail
- Ability to work in a diverse environment
- Quality management
- Scheduling
- Time management skills
- Assertive and decisive
- Adaptability
- Able to follow instructions
- AMO CRM
- RUBI TIME
- DATATIM TMS Software
- Computer skills
- Effective team leadership and resource management skills
- Salesforce and Cybersource
- Payroll processing
Languages
- English, Fluent
- French, Basic
- Russian, Fluent
Academic Awards
Dissertation in Brexit and EU Development Problems, Merit Academic Achievement Award, 2022
Informal Experience
Taking care of a parent who has been living with dementia for over 10 years., Florence Academy, United Kingdom, Pathway to care programme-Module A- Adult social care., Module B- The 6C's of Care., Module C- Communication., Guide to Nurse Revalidation., Medicine Administration
Contacts
Lynn Blvd, Drexel Hill PA, 19026, +16462948469
Timeline
Volunteer Credit Analyst
American Red Cross
04.2024 - 10.2025
Human Resource Executive and Operations Assistant
Sahara Logistics
09.2022 - 07.2023
Analyst Intern
NAPP
09.2021
Advertising Sales Representative
Kodland Coding School
05.2021 - 08.2021
Project Leader
01.2021 - 04.2021
Preschool Teacher
Baby Club
04.2020 - 11.2020
IGCSE -
Livingstone Kolobeng College
Certificate in - Social and Psychological Support
Lobachevsky University
Bachelor of Arts - International Relations
Lobachevsky University
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