Leron Brock
Cincinnati,OH
Summary
Excellent communication skills accompanied by active listening skills and patience. Strong leadership and relationship-building skills. Exceptional telephone etiquette. Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Inspector/Grinder Operator
Allegion Steelcraft
Cincinnati , OH
06.2020 - 04.2024
- Analyzed data from process control systems to identify trends in product quality.
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Reviewed customer complaints and identified potential sources of quality issues.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
Shipping and Receiving Clerk
Total Quality Logistics Inc.
Cincinnati , OH
08.2017 - 02.2020
- Organized materials into appropriate storage areas based on product type or size.
- Processed returns efficiently according to company policies and procedures.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Processed outbound shipments, including packing and labeling products for delivery.
- Analyzed inspection results and generated reports detailing findings.
Data Processing Customer Service Representative
RDI Corporation
Covington , KY
08.2016 - 07.2017
- data entry
- Developed processes that improved efficiency within the department while ensuring compliance with all regulations.
- Monitored incoming emails and responded to customer inquiries promptly.
- Maintained accurate records of all customer interactions, transactions, comments and complaints.
- Created new accounts for customers based on their individual needs and requirements.
- Processed orders for customers, verifying accuracy of order details and updating systems accordingly.
Package Handler
Fed ex
Independence , KY
07.2015 - 06.2016
- Labeled parcels accurately according to company guidelines.
- Organized packages according to type, size, destination, and other specifications.
- Assisted in training new employees on package handling processes.
- Inspected packages for damages or defects and recorded any issues found.
Assistant Manager
Uhaul, Inc
Cincinnati , OH
11.2014 - 06.2015
- Scheduling, answering incoming and outgoing calls, Consultation, received payments, electronic Data Entry
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
Recreation Program Leader
Cincinnati Recreation Commission
Cincinnati , OH
07.2012 - 09.2014
- Responsible for the facilitation of recreation and leisure activities in a day camp setting specifically designed for teens and young adults with disabilities and mopping and waxing floors
- Monitored budgets for recreational programs to ensure fiscal responsibility.
- Maintained records of participant attendance and progress.
- Drafted promotional materials such as flyers, newsletters, brochures, aimed at increasing participation levels in recreational programs.
- Ensured safety of participants during all activities.
Education
Some college in Stationary engineering -
University of Cincinnati-Main Campus
06.2024
High school diploma -
Lasalle High School
06.2014
Skills
- Customer Service
- Customer Care
- Customer Support
- Communication skills
- English
- Basic math
- Tractor-trailer
- Truck driving
- Machining
- Mechanical knowledge
- Materials handling
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Manufacturing
- Assembly
- Product Inspection
- Employee Supervision
- Inspection documentation
- OSHA Compliance
- Quality Control Planning
- Quality Control
- Inspections and reviews
Certification
Driver's License
Timeline
Quality Control Inspector/Grinder Operator
Allegion Steelcraft
06.2020 - 04.2024
Shipping and Receiving Clerk
Total Quality Logistics Inc.
08.2017 - 02.2020
Data Processing Customer Service Representative
RDI Corporation
08.2016 - 07.2017
Package Handler
Fed ex
07.2015 - 06.2016
Assistant Manager
Uhaul, Inc
11.2014 - 06.2015
Recreation Program Leader
Cincinnati Recreation Commission
07.2012 - 09.2014
Some college in Stationary engineering -
University of Cincinnati-Main Campus
High school diploma -
Lasalle High School
Driver's License
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