Leroy Caines
DeBary,FL
Summary
A motivated, friendly and enthusiastic individual with excellent communication and customer service skills looking to secure an Airline Agent position.
Overview
16
16
years of professional experience
Work History
Ramp Agent
Southwest Airlines
06.2017 - 08.2023
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated ground crew activities to complete objectives on schedule.
- Connected electrical power unit and hoses to aircraft.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Guided aircraft into and out of parking positions using hand signals.
Customer Service Agent Supervisor
G2 Secured Staff
09.2013 - 06.2017
- Coordinate with manager to determine staffing needs for gate and ground operations, including ticket counters and baggage service.
- Address and resolve escalated customer concerns and assist agents to resolve issues.
- Communicate changes in company rules and procedures, and mentor staff to improve performance and efficiency.
- Ability to life over 70 pounds, bend, stretch, and climb.
Information Technology Assistant
Daytona State College
11.2007 - 07.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Worked closely with outside vendors with any support requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NYInformation Technology Credits -
Daytona State College
Daytona Beach, FLSkills
- Customer Service Skills
- Customer Relations Management
- Able to handle high stress environment
- Multi-tasking & Detail Oriented
- Computer software, installations
- Proven ability to enhance skills and move up in company
- Problem Resolution
- FAA Regulations
- Team Leadership
Timeline
Ramp Agent
Southwest Airlines
06.2017 - 08.2023
Customer Service Agent Supervisor
G2 Secured Staff
09.2013 - 06.2017
Information Technology Assistant
Daytona State College
11.2007 - 07.2013
High School Diploma -
Elmont Memorial High School
Information Technology Credits -
Daytona State College
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