Sylvester A. Diggs
Fort Worth
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Envoy Airlines
06.2022 - Current
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
Guest Advocate
Target
01.2021 - 06.2022
- Operated a POS system which involved making transactions.
- Counting drawers during closing hours.
- Performing outstanding customer service with the guest.
- Responsible for keeping the front end of the store well maintained and groomed.
- Maintain a positive attitude with guest and other coworkers.
- Create a friendly environment for guest and coworkers.
- Greet customers and answer in questions they may have and try help in any way possible.
- Responsible for making online orders for the guest according to what they wanted.
Sales Associate
McCoy’s Building Supply
01.2021 - 06.2022
- Maintain sales goals.
- Restock inventory.
- Operated POS systems / Mac 21.
- Developed strong and lasting resident relationships.
- Maintain knowledge about products sold by the company.
- Unloaded delivery trucks on a daily basis.
- Place special orders per customer request on doors, windows etc.
Crew leader
Subway
01.2016 - 01.2021
- Key responsibilities were opening the store cash balancing, making bank deposits and counting registers.
- Making Schedules
- Maintained accuracy while handing payments, giving change and printing receipts to customers.
- Set up dining room every morning up to hospitality standards.
- Placed catering orders a week in advance.
- Assisted staff by helping out with customers to maintain a productive speed.
- Updated customers on menu changes to maintain quality service and relationships.
- Restocked inventory.
- Greeted customers and answered any questions they may have.
Education
High school Diploma -
Victoria West High School
Victoria, TX01.2017
Skills
- Communication skills
- Customer service skills
- Ability to work with others
- Price memorization
- Upselling skills
- Relationship management
- Service prioritization
- Maintaining a positive attitude
- Safety inspections
- Weight distribution
- Team collaboration
- Cargo handling
- Safety procedures compliance
- Aircraft servicing
- Hazardous materials handling
- Pushback and towing
Timeline
Ramp Agent
Envoy Airlines
06.2022 - Current
Guest Advocate
Target
01.2021 - 06.2022
Sales Associate
McCoy’s Building Supply
01.2021 - 06.2022
Crew leader
Subway
01.2016 - 01.2021
High school Diploma -
Victoria West High School