Leroy Slater
Stafford,VA
Summary
Accomplished Maintenance Supervisor with a proven track record at Genesis Logistics, enhancing operational efficiency and team productivity through expert supervision and preventive maintenance. Skilled in staff training and multitasking, I spearheaded initiatives that significantly improved customer satisfaction and safety protocols. Customer service professional with experience in providing reliable parking assistance. Proven skill in handling different situations with poise and professionalism. Quickly handles customer service issues, expertly parks cars and maintains safe and secure parking experience for guests.
Overview
14
14
years of professional experience
Work History
Maintenance Supervisor
Genesis Logistics
04.2024 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised Number employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Valet Parking Supervisor
Sioux Falls VA Medical Center
04.2020 - 03.2024
- Conducted regular meetings with staff members to discuss updates, share best practices, and address any concerns or challenges faced on the job site effectively.
- Streamlined vehicle handover process for increased efficiency while still ensuring proper documentation was completed accurately every time.
- Handled escalated customer complaints professionally and effectively, implementing solutions that resulted in improved guest satisfaction scores.
- Spearheaded initiatives aimed at improving internal processes that directly contributed to increased operational efficiency within the valet department.
Valet Supervisor
Baltimore Garage
09.2010 - 03.2020
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
Education
Associate - Business Administration
Grand Canyon University
Phoenix, AZSkills
- Preventive Maintenance
- Team Supervision
- Facilities Maintenance
- Maintenance recordkeeping
- Multitasking proficiency
- Staff Training and Development
- Delegation and Supervision
- Parking Management
- Professional Appearance
Timeline
Maintenance Supervisor
Genesis Logistics
04.2024 - Current
Valet Parking Supervisor
Sioux Falls VA Medical Center
04.2020 - 03.2024
Valet Supervisor
Baltimore Garage
09.2010 - 03.2020
Associate - Business Administration
Grand Canyon University
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