Leroy Stanton
Syracuse
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
Work History
Commercial Truck Driver
Dot Foods Inc.
Liverpool
05.2019 - Current
- Operated commercial trucks to transport goods efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during all operations.
- Conducted pre-trip inspections to verify vehicle safety and functionality.
Customer Service Manager
Walmart
Liverpool
05.2017 - 03.2019
- Managed customer service team to ensure quality support and satisfaction.
- Trained new staff on company policies and customer interaction techniques.
- Developed strategies to enhance customer engagement and loyalty programs.
- Monitored daily operations to ensure adherence to company standards and policies.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Field Service Technician
World wide technology service's
Liverpool
01.2012 - 12.2013
- Performed installations and upgrades of networking equipment on client sites.
- Conducted routine maintenance and troubleshooting for various IT systems.
- Collaborated with cross-functional teams to resolve technical issues efficiently.
- Documented service reports detailing work completed and equipment status.
- Utilized diagnostic tools to identify hardware and software malfunctions effectively.
Enlisted Soldier
United States Army
Anchorage
08.2006 - 01.2012
- Operated various military equipment during training exercises and operations.
- Collaborated with team members to ensure mission success in diverse environments.
- Maintained and inspected weapons for readiness and safety compliance.
Education
Bachelor of Science - Information Management And Technology
Syracuse University
Syracuse, NY 09.2014 - 05.2016
Electronics Technology
ITT Technical Institute
Liverpool, NY 09.2012 - 07.2014
Skills
- Vehicle inspection
- Route optimization
- Safety compliance
- Load securing
- Customer relationship management
- Equipment maintenance
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Communication and teamwork
- Hardware installation
- Field service coordination
- Team collaboration
- Adaptability
Timeline
Commercial Truck Driver
Dot Foods Inc.
05.2019 - Current
Customer Service Manager
Walmart
05.2017 - 03.2019
Bachelor of Science - Information Management And Technology
Syracuse University
09.2014 - 05.2016
Electronics Technology
ITT Technical Institute
09.2012 - 07.2014
Field Service Technician
World wide technology service's
01.2012 - 12.2013
Enlisted Soldier
United States Army
08.2006 - 01.2012