Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Union Representative of SEPTA Cashier's
9 Months
SEPTA | 01.2026 - Current
Represented employees in hearings, arbitration, and investigatory meetings with consistent procedural accuracy.
Interpreted contract provisions to guide grievance handling and disciplinary case preparation.
Advised members on workplace rights, policies, and union procedures to ensure informed decisions.
Cashier/Customer Assistant
2 Years 2 Months
SEPTA | 08.2024 - Current
Assisted customers with fare options, pass purchases, and payment questions in high-volume station settings.
Collected fares, processed ticket sales, and issued correct change using transit cash handling procedures.
Balanced cash drawer, verified transactions, and prepared accurate end-of-shift reconciliation reports.
Resolved payment discrepancies, investigated shortages, and maintained accurate records for accountability.
Operated point-of-sale systems to process cash, card, and transit pass transactions efficiently.
Helped customers complete purchases, locate items, and join reward program.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Assisted passengers with fare payment, route guidance, and service information.
Monitored passenger areas for safety concerns and reported service issues promptly.
Communicated schedule changes, delays, and transfer details clearly to riders.
LSC Officer
1 Year 3 Months
SEPTA | 05.2023 - 08.2024
Understood and followed oral and written directions.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Encouraged team members to communicate openly and constructively, fostering a collaborative environment.
Planned and completed group projects, working smoothly with others.
Collaborated with others to discuss new opportunities.
QPE
5 Years 6 Months
SEPTA | 02.2019 - 08.2024
Responded to emergency maintenance requests, ensuring minimal downtime and maintaining operational continuity.
Assisted in the installation of new equipment or machinery.
Followed established safety rules and regulations related to the use of chemicals, tools, ladders or other equipment used in performing job duties.
Understood and followed oral and written directions.
Prioritized and organized tasks to meet service goals, enhancing overall workflow efficiency.
Union Vice Chairperson for Maintenance Custodians
7 Years 3 Months
SEPTA | 05.2017 - 08.2024
Provided guidance and advice on policy matters to Septa.
Facilitated negotiations with management on behalf of the union members.
Reviewed and responded to grievances from union members.
Provided training and mentorship to members, enhancing their skills and productivity.
Represented workers at grievance hearings before third-party arbitrators.
Negotiated with management to advocate for union members' rights and interests.
Conducted research into labor laws and regulations.
Coordinated strike activities to support union objectives.
Educated workers about their rights under local, state, and federal employment laws.
Ensured compliance with applicable labor laws, rules, regulations, policies.
Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
Assisted in developing new work schedules.
Assisted in teaching on the job training.
Helped, trained and mentored numerous members to maximize productivity.
Assisted in organizing and leading strikes when necessary.
Provided advice on labor relations matters such as contract interpretation, discipline procedures.
Attended hearings related to labor disputes or other grievances.
Instructed frontline leadership to improve labor-management interactions, resulting in fewer grievances and arbitration cases.
Trained personnel on how to interpret and administer labor contracts.
Maintenance Custodian
13 Years 9 Months
SEPTA | 11.2010 - 08.2024
Performed daily custodial duties such as sweeping, mopping, vacuuming and dusting of all areas.
Cleaned windows, walls and ceilings using ladders or other equipment when necessary.
Maintained janitorial supplies inventory by monitoring stock levels, anticipating needs, and expediting orders to ensure availability.
Performed minor plumbing repairs such as unclogging toilets and sinks.
Inspected building grounds regularly for safety hazards and debris removal.
Followed established safety rules and regulations related to the use of chemicals, tools, ladders or other equipment used in performing job duties.
Operated power equipment such as floor scrubbers, buffers and high pressure units.
Assisted with snow removal from walkways, Station Platforms, Stairways, and parking lots during winter months.
Checked fire extinguishers for compliance with safety regulations monthly for proper working condition.
Collected trash from bins located throughout facility on a daily basis.
Stocked restroom dispensers with paper towels and toilet tissue.
Completed general cleaning tasks such as washing floors, baseboards, in accordance with established schedules.
Wet and spot mopped to clean floors and other surfaces in public corridors.
Discarded cardboard boxes and trash in compactors.
Moved equipment and furniture to thoroughly clean space.
Checked and stocked inventory throughout facility to meet expected demands.
Operated industrial cleaning equipment to quickly complete custodial tasks.
Notified building managers about needed repairs to maintain public safety.
Stripped, sealed, finished and polished floors to maintain longevity and health.
Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
Inspected building for service issues, reporting damages and needed repairs to ensure safety and functionality.
Performed landscaping tasks and removed litter to maintain grounds.
Serviced, cleaned and restocked restrooms.
Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Kept business entrances clean, tidy and professional in appearance.
Polished windows, glass partitions or mirrors using sponges or squeegees.
Followed company uniform, performance and security policies with every job.
Followed safety processes for all manual and electric cleaning equipment.
Addressed minor maintenance issues to ensure operational efficiency, reporting more serious conditions to supervisors for attention from maintenance technicians.
Conducted routine maintenance checks, notifying management of necessary repairs to uphold building standards.
Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
Automotive Technician
3 Years 3 Months
Robin Ford | 02.2008 - 05.2011
Diagnosed complex engine, transmission, and electrical issues using factory scan tools and diagnostic procedures.
Performed routine maintenance, inspections, and repairs to keep vehicles safe and road-ready.
Interpreted repair orders, service bulletins, and wiring diagrams to complete accurate workmanship.
Replaced worn components, including brakes, suspension parts, belts, hoses, and driveline assemblies.
Verified repair quality through road tests, system checks, and final inspections before release.
Coordinated with service advisors and parts staff to streamline workflow and support timely repairs.
Maintained organized work areas, tool readiness, and compliance with shop safety requirements.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Replaced damaged, missing, or defective parts with new and refurbished components.
Changed, rotated, and balanced tires on different types of vehicles.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
Ramp Agent
3 Years 6 Months
UPS | 06.2005 - 12.2008
Coordinated with flight crews and ground teams to meet tight departure schedules.
Loaded and unloaded cargo aircraft while maintaining safe, efficient package flow.
Operated dollies, loaders, and other ramp equipment following safety procedures.
Inspected shipments for damage, labeling accuracy, and compliance with shipping requirements.
Guided aircraft into and out of parking positions using hand signals.
Education
Associate of Applied Science - Automotive Technology
Delaware County Community College | Media, PA | 01-2010
Skills
Labor Relations
Collective Bargaining
Employee Advocacy
Reporting and Documentation
Analytical Thinking
Leadership experience
Team Leadership
Conflict Resolution
Communication skills
Community Relations
Labor Relations
Timeline
Union Representative of SEPTA Cashier's
SEPTA
01.2026 - CurrentRead More
Cashier/Customer Assistant
SEPTA
08.2024 - CurrentRead More
LSC Officer
SEPTA
05.2023 - 08.2024Read More
QPE
SEPTA
02.2019 - 08.2024Read More
Union Vice Chairperson for Maintenance Custodians
SEPTA
05.2017 - 08.2024Read More
Maintenance Custodian
SEPTA
11.2010 - 08.2024Read More
Automotive Technician
Robin Ford
02.2008 - 05.2011Read More
Ramp Agent
UPS
06.2005 - 12.2008Read More
Delaware County Community College
Associate of Applied Science from Automotive Technology