Lesa Riedel
VGM Group
Cresco
9
years of professional experience
Detail-oriented Contact Support Representative known for exceptional problem-solving and organizational skills. Completed accurate orders for timely shipment of supplies needed. Successfully managed escalated issues, ensuring timely resolutions and maintaining customer loyalty.
Work History
Contact Support Representative
3 Years 10 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to enhance support processes and improve service delivery.
- Trained new representatives on best practices for customer interaction and system navigation.
- Analyzed support tickets to identify trends and recommend process improvements for efficiency.
- Managed escalated customer issues, providing timely resolutions to ensure satisfaction and retention.
- Ensured accuracy in order processing and minimizing errors in service delivery.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
Skills Trainer
5 Years 7 Months- Developed individualized training plans to enhance clients' daily living skills.
- Guided clients in goal-setting to promote independence and self-sufficiency.
- Implemented strategies to improve client engagement and participation in activities.
- Trained staff on best practices for supporting individuals with diverse needs.
- Collaborated with multidisciplinary teams to assess client needs and progress.
Education
Bachelor of Arts - Urban Planning
Skills
Customer satisfaction
Remote employee
Organization
Training and mentoring
Microsoft office
Call center experience
Documentation
Customer service
Independent worker
Reliable
Accomplishments
Completed credit counseling accreditation
Completed all HIPPA training
Completed Medicare and Medicaid fraud coursework
Completed all courses assigned through employer
Timeline
Contact Support Representative
VGM Group
10.2022 - CurrentRead More
Skills Trainer
Opportunity Homes
03.2017 - 10.2022Read More
St Cloud State University
Bachelor of Arts from Urban Planning
Read More