Lesa Tanner
Oklahoma City,OK
Summary
I am currently looking to change career fields. I have ample experience and I believe I can utilize my skills and experiences to better serve your company. I believe hard work and creativity will only thrive in the proper work setting.
Overview
21
21
years of professional experience
Work History
Packing Outflow
Amazon
Oklahoma City, OK
10.2020 - Current
- Organized products for efficient delivery by loading and unloading trucks in an orderly fashion.
- Assembled boxes, packing materials and cartons according to size, weight and type of product.
- Maintained accurate records of all outgoing shipments including dates shipped, tracking numbers.
- Packed items in designated boxes and cartons to fulfill customer orders.
- Restocked packaging items and tracked boxes, tape and fill materials from inventory.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Collaborated with warehouse staff to identify discrepancies between orders received and actual deliveries made.
- Drove overall performance by completing work orders on time.
Customer Service Manager
Walmart
Plano, TX
05.2003 - 05.2018
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Evaluated employee job performance and motivated staff to improve productivity.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Registered Nurse, Operating Room
Trinity Medical Center
Carrollton, TX
- Observed body language, movement and demeanor to anticipate surgeon's needs and maintain procedure sterility during operation.
- Managed multiple cases simultaneously while maintaining quality patient outcomes.
- Conducted specified laboratory tests to help detect conditions and determine diagnosis.
- Discussed surgical patients with healthcare team to address and resolve concerns.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Consulted medical sources to gain knowledge of emerging and updated procedures and select equipment for procedures or treatments.
- Assisted with nursing duties in short-staffed areas.
- Interpreted and evaluated diagnostic tests to identify and assess patient's condition.
- Administered medications and monitored vital signs pre-operatively and post operatively.
- Actively participated in staff meetings discussing new protocols or changes coming down from upper management.
- Transferred patients from operating room to recovery room on stretchers and in wheelchairs.
- Practiced effective time management skills when managing multiple cases simultaneously during busy shifts in the OR suite.
Education
Associate of Science - Registered Nurse And Photo Journalism
Texas Tech University And Health Sciences Center
Lubbock, TX05-1997
Diploma - Registered Nursing
Methodist Hospital School of Nursing
Lubbock, TX05-1997
Registered Nurse
South Plains College
Levelland, TX12-1995
Timeline
Packing Outflow
Amazon
10.2020 - Current
Customer Service Manager
Walmart
05.2003 - 05.2018
Registered Nurse, Operating Room
Trinity Medical Center
Associate of Science - Registered Nurse And Photo Journalism
Texas Tech University And Health Sciences Center
Diploma - Registered Nursing
Methodist Hospital School of Nursing
Registered Nurse
South Plains College