Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachelle Santillanes

Albuquerque,NM

Summary

Responsible Professional that brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

NORC
01.2022 - Current
  • Managee high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Respond to customer requests for products, services, and company information.

Cashier

Speedway Gas Station
03.2017 - 04.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.

Sales Manager

Park Inn by Radisson
05.2015 - 09.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Prepared contracts and agreements.
  • Event Management and Coordination
  • Data Entryt

Education

Certificate of Completion - CDL

ABQ Truck Driving School
Albuquerque, NM
01-2025

Skills

  • Efficient at acquiring new skills
  • Detail Oriented
  • Effective time management
  • Dependable
  • Dedicated professional

Certification

Bumper to Bumper Certificate

Certified in Trucker Against Trafficking

Hazardous Materials Endorsement

Timeline

Customer Service Representative

NORC
01.2022 - Current

Cashier

Speedway Gas Station
03.2017 - 04.2018

Sales Manager

Park Inn by Radisson
05.2015 - 09.2017

Certificate of Completion - CDL

ABQ Truck Driving School

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