LESETTE MERAN
Grand Prairie,TX
Summary
Driven customer-centric professional with a passion for delivering exceptional service. Experienced in customer support and complaint resolution, Seeking a position to leverage my communication expertise and dedication to customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Response Manager
DFW Restoration Enterprise
- Current
- Building and maintaining relationships with client and vendors to ensure timely procurement of good and services.
- Fostering a collaborative work environment, promoting teamwork, and providing opportunities for professional development.
- Directing and ensuring proper coordination of administrative task, including record-keeping, documentation and reporting.
- Participating in market and business development activities, building relationship with referrals sources, and promoting the company services.
- Being available to respond to emergency situation at any time and potentially travel on short notice to job sites.
Production Specialist II
Bank of America
Fort Worth
11.2022 - 11.2024
- Managed timely processing of customer correspondence
- Ensured documents correctly routed to destination
- Exceeded quality targets regularly
- Supported document routing procedure
Transaction Processing Specialist
JP Morgan Chase
Fort Worth
06.2011 - 11.2022
- Coordinated timely transmission of processed data to the appropriate next level.
- Facilitated the crediting of deposits to individual accounts
- Delivered unrivalled Customer services.
- Periodizes and organized work to increase effectiveness, efficiency and productivity.
Trainer
DLH Solutions, Inc
Lancaster
01.2020 - 06.2021
- Managed former Military patients Prescriptions from receipt medications.
- Supervised medication inventory.
- Organized medication storeroom for ease of use
- Ensuring that the correct items are packed in the correct quantities for each order.
Education
No Degree - Tourism And Travel Management
Cora Doloroso Manpower Center
Philippines-2 - Health Care
Mandaluyong Manpower
Philippines 05.2011
Business Administration - Business Management
Jose Rizal University
Philippines 05.2005
Dentistry - Health Care
Unciano Hospital Colleges
Philippines03.2003
High School Diploma - undefined
Rizal Experimental Station and Pilot School and Cottage Industries
06.2000
Skills
- Customer Service
- Excel
- Inventory and Sale Invoice
- Attention to detail
- MS Word
- Powerpoint
- Effective Communication
- Problem Solving
Certification
- Global recognition for assisting with initial stages of bankruptcy.
- Global recognition for validation of Microfilm and Microfiche Inventory.
- Global recognition for organizing and executing document classification in support of numerous project.
LANGUAGES
English
Filipino
Timeline
Production Specialist II
Bank of America
11.2022 - 11.2024
Trainer
DLH Solutions, Inc
01.2020 - 06.2021
Transaction Processing Specialist
JP Morgan Chase
06.2011 - 11.2022
Emergency Response Manager
DFW Restoration Enterprise
- Current
High School Diploma - undefined
Rizal Experimental Station and Pilot School and Cottage Industries
No Degree - Tourism And Travel Management
Cora Doloroso Manpower Center
-2 - Health Care
Mandaluyong Manpower
Business Administration - Business Management
Jose Rizal University
Dentistry - Health Care
Unciano Hospital Colleges