Summary
Overview
Work History
Education
Skills
Timeline
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Lesette Zamorano

Lakewood,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

9
9
years of professional experience

Work History

Pet Care Attendant

Joyful Paws Pet Hotel & Daycare
07.2023 - Current
  • Built trust with clients through consistent reliability, professionalism, and genuine passion for pet care.
  • Ensured maximum comfort for pets during boarding stays by creating home-like environments tailored to individual preferences.
  • Handled emergency situations calmly and effectively, prioritizing pet safety above all else when faced with unforeseen circumstances.
  • Enhanced client satisfaction with exceptional communication and timely updates on their pets wellbeing.

Customer Service Representative

Ashfield Engage
11.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved patients complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both patients and the company alike.
  • Responded to patients requests for products, services, and company information.

Animal Care Attendant

Baldwin Park Animal Care Center
09.2019 - 03.2022
  • Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
  • Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.
  • Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission.
  • Educated the public on animal welfare as well as provided information on available animals up for adoption.

Server

Tidal Bay Beach Bar & Grill
03.2017 - 05.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Office Aide

Polytechnic High School
09.2015 - 06.2016
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
  • Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
  • Maintained inventory levels through regular monitoring and ordering supplies when necessary, reducing downtime due to shortages.

Education

No Degree - Animal Science - Zoology

Cerritos College
Cerritos, CA
06.2026

High School Diploma -

Polytechnic High School
Long Beach, CA
06.2016

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Call center experience

    Computer Proficiency

    Microsoft Office Suite

Timeline

Pet Care Attendant

Joyful Paws Pet Hotel & Daycare
07.2023 - Current

Customer Service Representative

Ashfield Engage
11.2022 - 08.2024

Animal Care Attendant

Baldwin Park Animal Care Center
09.2019 - 03.2022

Server

Tidal Bay Beach Bar & Grill
03.2017 - 05.2018

Office Aide

Polytechnic High School
09.2015 - 06.2016

No Degree - Animal Science - Zoology

Cerritos College

High School Diploma -

Polytechnic High School

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Lesette Zamorano