LeShaun Licorish
DCPS
Washington,DC
1
Certification
8
years of professional experience
Compassionate Healthcare Professional with over 10 years of experience in patient support and customer service. Expertise in patient communication, appointment scheduling, and administrative tasks, ensuring efficient operations and accurate record-keeping. Certified Medical Assistant with practical experience in medical office environments, committed to delivering courteous and professional service to patients and families.
Work History
After-School Teacher
1 Year 1 Month- Ensured safety and structure in learning environment during after-school programs, fostering positive student engagement.
- Supported homework completion, providing individualized help and academic encouragement.
- Reinforced classroom expectations through consistent behavior management and positive redirection.
- Supervised students during after-school activities, maintaining safe and structured a safe and structured learning environment.
- Oversaw student safety by adhering to site procedures and addressing incidents promptly to maintain a secure environment.
- Facilitated healthy play activities through active observation and monitoring, promoting safety and development.
Educational Aide / ECE Assistant Teacher
1 Year 9 Months- Supported students, families, teachers, and administrators with professionalism and courtesy in a dynamic environment.
- Communicated effectively with families and staff in person and via telephone to ensure clear understanding.
- Collaborated with teachers and administrative staff to address inquiries and ensure accurate information dissemination.
- Maintain accurate student information, documentation, attendance records, and required forms.
- Complete required documentation accurately and maintain organized records.
- Handle confidential student and family information in accordance with established policies.
- Manage multiple responsibilities while maintaining attention to detail and accuracy.
Medical Office / Administrative Assistant
2 Years- Greet patients and provide professional, courteous customer service during check-in and throughout their visit.
- Schedule, reschedule, and coordinate patient appointments according to office procedures.
- Collect and accurately enter patient demographic and insurance information into the practice management system.
- Verify patient insurance information and identify missing or outdated information.
- Reviewed patient records and updated information to maintain accurate documentation.
- Answer incoming telephone calls, respond to patient questions, and direct concerns to the appropriate staff member.
- Assisted patients with forms, referrals, authorizations, and required documentation to streamline their visit.
- Maintain confidentiality of patient information and follow applicable privacy requirements.
- Assist with billing-related administrative duties, including collecting payments and providing receipts when applicable.
- Communicate with patients, insurance companies, and medical staff regarding scheduling and administrative questions.
- Maintained organized medical records, paperwork, and office files to ensure easy access and compliance.
- Supported daily office operations and maintained a professional, welcoming reception area to enhance patient experience.
Administrative / Customer Service Support
2 Years- Delivered professional customer service via telephone, email, and other channels, ensuring customer satisfaction and issue resolution.
- Communicated with customers and internal teams to provide timely assistance and resolve concerns.
- Used Zendesk to research customer information and resolve account/profile issues.
- Managed shifting priorities and deadlines while ensuring accuracy in paperwork and follow-up documentation for effective operations.
- Maintained organized records and followed established procedures for handling customer information.
- Facilitated communication between customers and internal teams to ensure timely assistance and effective resolution of concerns.
- Used Microsoft Word, Excel, and PowerPoint to prepare documents, reports, and administrative materials.
Customer Service / Administrative Support
1 Year- Delivered front-line customer service in high-volume environment, addressing diverse customer needs.
- Supported customers with inquiries, transactions, and documentation to ensure a seamless service experience.
- Communicated professionally with customers and coworkers to resolve issues.
- Used computer systems and Microsoft Office applications to complete administrative tasks.
- Entered information accurately and reviewed documents for completeness.
- Resolved customer and coworker issues through professional communication, fostering a collaborative atmosphere.
Package Handler
3 Years- Efficiently managed tasks in fast-paced, deadline-driven environment, ensuring accuracy and attention to detail.
- Adhered to established procedures while processing high volume of packages, contributing to operational consistency.
- Collaborated with team members to meet daily operational goals.
- Exhibited reliability and organizational skills, while prioritizing competing responsibilities to meet daily targets.
Education
Medical Assistant Certificate - Medical
Associate of Science - Human Biology
Skills
Patient Scheduling
Appointment Scheduling & Rescheduling
Patient Registration & Check-In
Insurance Information Verification
Demographic Data Entry
Patient Records & Documentation
Healthcare Administration
Medical Office Operations
Billing & Administrative Support
Payment Processing
Electronic Medical Records
Data Accuracy & Quality Control
Filing & Records Management
Telephone & In-Person Customer Service
Customer Service Management
HIPAA & Patient Privacy
HIPAA compliance
Insurance verification proficiency
Microsoft Office: Word
Excel
PowerPoint
Microsoft Office
Zendesk
Problem Resolution
Multitasking & Prioritization
Office Administration
Lesson planning
Student assessment
Behavior management
Parent communication
Child development
Patient scheduling
Child development
Certification
Medical Assistant Certificate, 2022
Timeline
After-School Teacher
Dcps Jobs
09.2025 - CurrentRead More
Educational Aide / ECE Assistant Teacher
DCPS
01.2025 - CurrentRead More
Medical Office / Administrative Assistant
Doctor’s Inn
01.2023 - 01.2025Read More
Administrative / Customer Service Support
Zyloware
01.2021 - 01.2023Read More
Customer Service / Administrative Support
FedEx Office
01.2021 - 01.2022Read More
Package Handler
UPS
07.2018 - 07.2021Read More
Westchester School For Medical And Dental Assistants
Medical Assistant Certificate from Medical
Read More
Medgar Evers College
Associate of Science from Human Biology
Read More