Le'Shaun Smith-Kelley
Houston
Summary
Dynamic security professional with extensive experience at GardaWorld Security, excelling in surveillance monitoring and incident reporting. Recognized for exceptional customer service and strong work ethic. Proven ability to resolve issues promptly while maintaining a disciplined approach to security operations.
Business professional with keen eye for administrative excellence and customer service. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales.
Professional with strong background in customer interactions and service solutions. Known for reliability and proactive approach to meeting customer and organizational goals.
Warehouse professional with proven ability to streamline logistics and enhance warehouse efficiency. Known for strong focus on team collaboration and achieving results. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining safe working environment.
Overview
9
9
years of professional experience
Work History
Security Guard
Allied Universal Security Services
11.2024 - Current
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
Security Officer
United Protection Security Services
04.2024 - 12.2024
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Supervisor
GardaWorld Security
01.2023 - 04.2024
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded incident reports with detailed accounts of occurrences.
- Screened vendors and contractors before granting access to restricted areas within any areas.
Retail Supervisor
Walmart
04.2022 - 12.2022
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Shift Supervisor
PLS Check Cashing
12.2021 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Front Desk Receptionist
Securitas Security Services USA
08.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported office staff by completing various administrative tasks such as data entry, scheduling appointments, and handling mail distribution.
- Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.
Customer Service Representative
Hmca
12.2019 - 09.2020
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Work From Home Agent
Academy Sports + Outdoors
05.2018 - 06.2019
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Sales Associate
Cricket Wireless
04.2018 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Retail Cashier
Target
01.2018 - 03.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Molding Operator
Cantel Medical
07.2017 - 12.2017
- Improved product quality by monitoring and adjusting molding machine settings according to specifications.
- Ensured timely delivery of products by prioritizing tasks and efficiently managing workload.
Warehouse Sorter
Amazon
08.2016 - 07.2017
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
Education
High School Diploma -
North Forest High School
Houston, TXSkills
- Verbal and written communication
- Security camera monitoring
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Phone etiquette
- Goal oriented
- Appointment scheduling
- Customer service
- Work ethic and integrity
- Cash handling
Timeline
Security Guard
Allied Universal Security Services
11.2024 - Current
Security Officer
United Protection Security Services
04.2024 - 12.2024
Security Supervisor
GardaWorld Security
01.2023 - 04.2024
Retail Supervisor
Walmart
04.2022 - 12.2022
Shift Supervisor
PLS Check Cashing
12.2021 - 03.2022
Front Desk Receptionist
Securitas Security Services USA
08.2020 - 11.2021
Customer Service Representative
Hmca
12.2019 - 09.2020
Work From Home Agent
Academy Sports + Outdoors
05.2018 - 06.2019
Sales Associate
Cricket Wireless
04.2018 - 05.2018
Retail Cashier
Target
01.2018 - 03.2018
Molding Operator
Cantel Medical
07.2017 - 12.2017
Warehouse Sorter
Amazon
08.2016 - 07.2017
High School Diploma -
North Forest High School
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