LeShay Kintzel
Bethlehem,PA
Summary
Professional with extensive experience in managing field operations. Strong focus on team collaboration and achieving results. Demonstrated ability to adapt to changing needs and priorities. Skilled in project management, logistics, and team leadership. Known for reliability and effective communication.
Overview
5
5
years of professional experience
Work History
Field Manager
Bankers Life and Casualty
Allentown, PA
08.2025 - Current
- Led team to achieve operational goals through effective training and development strategies.
- Implemented process improvements resulting in enhanced efficiency across field operations.
- Coordinated communication between management and staff to ensure alignment on objectives.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Developed customized insurance solutions based on client needs and risk assessments.
- Provided exceptional customer service, addressing inquiries and resolving claims efficiently.
- Educated clients on coverage options, enhancing understanding of insurance products.
- Collaborated with underwriters to evaluate risks and determine policy terms effectively.
Sales Supervisor
Best Buy
Quakertown, PA
06.2022 - 08.2025
- Ensure the store runs smoothly, efficiently, and meets performance targets, as well as the sales floor is well-organized, clean, and visually appealing.
- Address and resolve any issues or conflicts among staff promptly and fairly.
- Promote customer loyalty programs and ensure staff are knowledgeable about current promotions and deals.
- Support employee growth and development through coaching, mentoring, and providing advancement opportunities.
General Manager
McDonald's
Quakertown, PA
01.2021 - 06.2022
- Oversee daily operations to ensure the restaurant runs efficiently and meets high standards of service and quality.
- Lead a team of employees, including shift managers and crew members, through effective recruitment, training, and supervision.
- Create and manage staff schedules to ensure optimal coverage and meet customer demand.
- Ensure compliance with local, state, and federal regulations related to food safety, labor, and employment.
Seasonal Customer Service Advocate
Target
Quakertown, PA
11.2020 - 01.2021
- Assisted customers with product selection, providing information on features, benefits, and promotions to enhance their shopping experience.
- Managed cash register operations, including processing sales transactions, handling returns, and balancing cash drawers.
- Collaborated with team members to achieve daily sales targets and deliver exceptional customer service.
- Handled customer inquiries and resolved issues promptly, maintaining a positive store environment.
Education
High School Diploma -
Pennridge High School
Perkasie, PA06-2021
Skills
- Fast Learner
- Problem Solving
- Time Management
- Leadership
- Communication
- Customer Service
Timeline
Field Manager
Bankers Life and Casualty
08.2025 - Current
Sales Supervisor
Best Buy
06.2022 - 08.2025
General Manager
McDonald's
01.2021 - 06.2022
Seasonal Customer Service Advocate
Target
11.2020 - 01.2021
High School Diploma -
Pennridge High School