Leshea Summers
Riverdale,GA
Summary
Devoted Finance Assistant adept at effectively completing complex tasks. Smart and talented with proficiency in data analysis, microsoft , and account navigation. Proven history of efficiency, accuracy and detail-oriented work.
Overview
4
4
years of professional experience
Work History
Customer Service Executive
Comcast, Xfinity
09.2019 - Current
- Manage supervisor escalation calls concerning credits, billing, tech support, and personal account reviews
- Responsibility in for my teammates through team huddles and one-on-one coaching's for career development
- Digital retention skills to help consumers receive an exceptional customer experience over chat for new and previous interactions.
- support consumers through reviews of package agreements/contracts
Personal Account Management/Finance Assistant
Freelance
01.2020 - Current
- Personal account management and financial advising
- personalization of spending and savings opportunities in the home.
- Assistance in booking : flights, hotels, and events,
- Development of websites for ecommerce stores
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Bachelor of Science - Markerting
Capella University
Atlanta, GA12.2024
High School diploma -
Mesa ridge High School
Colorado Springs, CO05.2016
Skills
- Quality Assurance
- Schedule Coordination
- Staff Development and Training
- Recruitment and Hiring
- Handling Customer Complaints
- Team Management and Supervision
- Complex Problem Solving
- Motivational Leadership
- Coaching and Mentoring
- Team Building
- Honesty and Integrity
- Multitasking and Prioritization
- Monthly Reporting
- Account Analysis
- Inventory Tracking
- Data Entry
- Problem Solving
- Customer Relations
- Risk Assessment
- Dispute Resolution
- Contract Negotiation
- seo optimization
Timeline
Personal Account Management/Finance Assistant
Freelance
01.2020 - Current
Customer Service Executive
Comcast, Xfinity
09.2019 - Current
Bachelor of Science - Markerting
Capella University
High School diploma -
Mesa ridge High School