Le'Sheka Davis
North Augusta,SC
Summary
Resourceful customer service professional with over 13 years of experience in healthcare, retail, call centers, and hospitality sectors. Expertise in managing high-volume inquiries, efficiently resolving complaints, and ensuring compliance with industry regulations. Proven track record of consistently exceeding sales and service targets while fostering brand loyalty. Committed to delivering exceptional customer experiences and driving organizational success through effective service strategies.
Overview
11
11
years of professional experience
Work History
Kitchen Assistant
Enmarket
Aiken, SC
03.2025 - 02.2026
- Maintained cleanliness and organization of kitchen workstations, optimizing workflow efficiency.
- Provided excellent customer service by greeting customers, responding to their inquiries and ensuring a quick and outstanding experience.
- Cook and Prepare food orders and conduct quality checks to be sure customer orders are correct.
- Assist with inventory management.
- Wash dishes
- Process customer transactions accurately using a cash register or point-of-sale system, including cash, credit, debit and lottery transactions.
- Stock shelves and coolers.
- Informed customers about promotions, discounts, and new products to enhance sales.
- Resolve customer complaints.
- Exchange tickets for lottery winners and pay out prizes.
- Monitored food temperature, discarding items not stored correctly.
- Assisted in meal preparation and assembly, ensuring adherence to food safety standards.
Concierge/Receptionist
Aiken Memory Care
Aiken, SC
04.2023 - 06.2025
- Greeted and Provided exceptional customer service to residents and families upon arrival, enhancing overall satisfaction and community atmosphere.
- Greeted and Provided exceptional customer service to residents and families, enhancing overall satisfaction and community atmosphere.
- Managed a high volume of incoming calls, efficiently directing them to the appropriate departments or individuals
- Maintained an organized front desk area making sure that all necessary supplies were stocked and readily available
- Create Breakfast, Lunch, and Dinner Menu for residents.
- Assisted guests with check-in and check-out procedures, ensuring accuracy in billing and reservation details
- Provided exceptional customer service by promptly addressing guest inquiries, concerns, and requests
- Trained new concierge receptionists on customer service best practices, ensuring consistent quality of service across shifts
- Receive, sort, organize, and distribute mail and packages.
- Coordinated daily activities and events for residents, fostering engagement and social interaction.
- Provided exceptional customer service to residents and families, enhancing overall satisfaction and community atmosphere.
Remote Healthcare Customer Service Representative
Maximus
Aiken, SC
03.2020 - 04.2023
- Handled inbound healthcare customer service calls.
- Responds to customers via phone, and or written letters sent to customers.
- Verify and explain health insurance benefits with different types of supplemental health plans and describe exclusions and non-covered treatment.
- Assist callers in finishing online applications.
- Dealt with upset customers and de-escalate the situation.
- Assist Medicare-eligible members during the Annual Enrollment Period and educate them on their Medicare Insurance options.
- Managed over 50 customer calls per day.
- Assist members in determining the best plan for them based on need and affordability.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintain up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service.
- Assisted in training new customer service representatives to ensure consistent customer service standards.
- Handle Claims.
- Report problems through an easy online system.
- Resolved complex issues by coordinating with healthcare providers and internal teams effectively.
Customer Service Representative
Accu Staff
Augusta, GA
08.2015 - 01.2020
- Answered inbound/outbound calls.
- Front desk receptionist.
- Identify customer's needs, clarify information, research every issue, and provide solutions.
- Schedule appointments.
- Worked as a debt collector.
- Collect deposits, payments, or fees.
- Enroll customers in healthcare plan.
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer.
- Assist with apple and AT&T products.
- Assisted providers in signing up for Medicare.
- Sort and file documents.
- Troubleshoot and resolve customer issues through the use of desktop applications.
- Canceled accounts.
- Transfer, disconnect, and reconnect utility services.
- Connect Cable Services. Assist with billing issues.
- Track all call-related information for auditing and reporting purposes.
- Gave Patients and doctors the status of patients Medicare/Medicaid plans.
Education
High school diploma - General Studies
T. W Josey High School
Augusta, GA05.2013
Skills
- Sanitation
- Medical billing
- Dishwashing
- Data entry
- Customer service
- Food service
- Office experience
- Interpersonal skills
- Microsoft Excel
- Conflict resolution
- CRM software
- Critical thinking
- Order processing
- Technical support
- Customer relationship management
Accomplishments
- Successfully retained over 95% of customer accounts through proactive follow-ups and resolution of complex issues.
- Received Customer Service Representative of the month 3x.
- Effectively upsold products during service interactions, contributing to a 15% increase in sales.
Languages
English
Timeline
Kitchen Assistant
Enmarket
03.2025 - 02.2026
Concierge/Receptionist
Aiken Memory Care
04.2023 - 06.2025
Remote Healthcare Customer Service Representative
Maximus
03.2020 - 04.2023
Customer Service Representative
Accu Staff
08.2015 - 01.2020
High school diploma - General Studies
T. W Josey High School