Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Le’Shey Gwynn

Newark,NJ

Summary

Dynamic customer service professional with proven expertise at CINTAS, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction and loyalty through effective communication and efficient order processing. Skilled in data entry and maintaining accuracy, consistently exceeding performance standards in fast-paced environments.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

CINTAS, Professional Uniform and Facility Services
07.2022 - Current
  • Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
  • Managed order processing using CINTAS systems, ensuring accuracy and timely delivery.
  • Collaborated with team members to streamline service operations and improve response times.
  • Provided product knowledge and support, assisting customers in selecting appropriate uniforms.

Customer Service Representative

Conduent Call Center
07.2018 - 06.2022

· Assisted customers in a heavy volume, fast paced environment with questions, complaints, violations, and processing payments.


· Researched and resolved various disputes and inquiries with the intention of satisfying all customer requests and resolving all issues.


· Met and exceeded minimum standards for production and accuracy.


Performed all account updates in strict adherence to departmental policy and procedures.

Childcare Provider

NEWARK RENAISSANCE HOUSE
10.2005 - 06.2006
  • Supervised daily activities, ensuring child safety and engagement in a nurturing environment.
  • Developed and implemented age-appropriate educational activities to enhance cognitive development.
  • Fostered positive relationships with children and families, promoting open communication and trust.
  • Monitored individual progress, providing tailored support to meet developmental milestones.

Human Resources Assistant

THE LEAGUERS
04.2004 - 02.2005
  • Managed recruitment processes, including job postings and candidate screenings.
  • Facilitated new hire onboarding and orientation programs to enhance employee integration.
  • Coordinated employee training sessions, ensuring alignment with organizational goals.
  • Maintained HR databases and personnel records for accuracy and compliance.

Education

Associate of Science -

BERKELEY COLLEGE, NEWARK, NJ
Newark, NJ
09-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Typing 50 wpm
  • Customer relations
  • Problem resolution
  • Call center experience
  • Effective written and verbal skills
  • Professional telephone demeanor

Timeline

Customer Service Representative

CINTAS, Professional Uniform and Facility Services
07.2022 - Current

Customer Service Representative

Conduent Call Center
07.2018 - 06.2022

Childcare Provider

NEWARK RENAISSANCE HOUSE
10.2005 - 06.2006

Human Resources Assistant

THE LEAGUERS
04.2004 - 02.2005

Associate of Science -

BERKELEY COLLEGE, NEWARK, NJ
Le’Shey Gwynn