Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lesia Rogers

Port Orchard

Summary

Customer Service Excellence

Dedicated customer service specialist with a strong focus on active listening and organization. Proven ability to resolve inquiries efficiently, fostering trust and satisfaction among clients. Known for reliability and critical thinking, contributing to positive customer experiences and employee experiences.

Overview

7
7
years of professional experience

Work History

Nanny

Sierra & Steven Wold
Port Orchard, WA
01.2022 - 06.2024
  • Supervised daily activities, ensuring safety and well-being of children.
  • Developed engaging educational activities to promote cognitive and social development.
  • Managed meal preparation, maintaining nutritional standards and accommodating dietary restrictions.

Customer Service Specialist

Evergreen Lumber
Port Orchard, WA
06.2017 - 10.2020
  • Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Maintained product knowledge to assist customers with selections and recommendations.
  • Processed orders accurately, ensuring timely fulfillment and customer satisfaction.
  • Trained new team members on company policies and best practices in customer engagement.
  • Collaborated with cross-functional teams to streamline communication and improve service delivery.
  • Managed returns and exchanges smoothly, reinforcing positive customer experiences.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

No Degree - Liberal Arts And Sciences

Pima Community College
Tucson, AZ

High School Diploma -

Marana High School
Marana, AZ
06-1983

Skills

  • Friendly
  • Reliability and trustworthiness
  • Approachable
  • Critical thinking
  • Data entry
  • Customer service
  • Active listening
  • Organization

Timeline

Nanny

Sierra & Steven Wold
01.2022 - 06.2024

Customer Service Specialist

Evergreen Lumber
06.2017 - 10.2020

No Degree - Liberal Arts And Sciences

Pima Community College

High School Diploma -

Marana High School