Leslee Clark
Petersburg
Summary
Results-oriented Bartender and Trainer with expertise in enhancing team performance through effective training and mentorship. Strong skills in cocktail creation and inventory management support building customer relationships and streamlining operations. Proven ability to thrive in fast-paced environments while managing transactions and resolving issues efficiently. Seeking to leverage customer service experience in a new field.
Overview
33
33
years of professional experience
Work History
Bartender/ Trainer
Social House 103
Dundee
10.2023 - Current
- Trained new bartenders in cocktail preparation and customer service techniques, fostering a knowledgeable and customer-focused team.
- Developed training materials to enhance bartender skills and knowledge of beverage offerings, improving overall service quality.
- Ensured compliance with health and safety regulations during training sessions.
- Mentored staff on efficient bar operations and inventory management practices, streamlining processes and optimizing resource use.
Bartender/Shift Leader
Angelo's Northwood Villa
Erie
10.2012 - 02.2017
- Crafted custom cocktails and beverages, elevating guest experience through unique flavor combinations and visual presentation.
- Managed bar inventory to maintain optimal stock levels and minimize waste through strategic ordering processes.
- Trained new bartenders on techniques, customer service standards, and menu knowledge to ensure consistent quality and service at bar.
- Trained new bartenders on techniques, customer service standards, and menu knowledge to maintain high operational efficiency.
Dispatcher/Office Assistant
Jim's Towing
Monroe
02.2011 - 09.2014
- Coordinated dispatch operations to enhance response times and service efficiency for clients.
- Managed communication between clients and towing teams, ensuring accurate information flow.
- Managed incoming phone calls to facilitate clear communication and support customer service needs.
- Organized and maintained filing system to streamline document retrieval processes.
CISR
Farm Bureau Insurance Of Michigan
Monroe
05.2005 - 02.2011
- Served as a licensed insurance professional managing new and established clients' accounts.
- I established and assessed coverage needs.
- Executed policy modifications to ensure accuracy, and provided customer service.
- Served as the primary link between the insurance agency, clients, and insurance carriers.
Claims Represenitive
Citizens Insurance Claims
Southgate
01.1994 - 04.1997
- Assigned the incoming claims to the correct adjuster between medical portion and property portion of the claim.
- Input all claims data and checked coverages.
- Executed routine tasks to ensure smooth workflow and efficiency.
- Proposed innovative ideas and solutions that improved team performance and claim resolution.
- Handled all mail distribution
- Coordinated mail distribution to ensure timely delivery of important claims correspondence.
Education
High School Diploma -
Wyandotte High School
Wyandotte, MISkills
- Cocktail preparation
- Training development
- Health compliance
- Time management
- Team leadership
- Conflict resolution
- Customer engagement
Timeline
Bartender/ Trainer
Social House 103
10.2023 - Current
Bartender/Shift Leader
Angelo's Northwood Villa
10.2012 - 02.2017
Dispatcher/Office Assistant
Jim's Towing
02.2011 - 09.2014
CISR
Farm Bureau Insurance Of Michigan
05.2005 - 02.2011
Claims Represenitive
Citizens Insurance Claims
01.1994 - 04.1997
High School Diploma -
Wyandotte High School