Lesleigh Pea
Administrative Assistant
San Tan Valley,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Test Supervisor
Virus Geeks Inc
Temecula, CA
10.2021 - 04.2022
- Updated testing progress success rate percentages
- Provided excellent verbal and written communication with staff, patients, and administration
- Supplied positive and considerate verbal assistance to patients during self-administered Covid-19 testing procedure
- Maintained accurate volume of self-testers through registration
- Verbal and visual direction of proper collection practices
- Daily management to ensure accurate count of samples were prepared for shipment to main laboratory
- Analyzed and liaised with Customer Service phonetically to problem solve complex issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications
Licensed Psychiatric Technician
Eisenhower Medical Center
Rancho Mirage, CA
12.2014 - 02.2020
- Managed multiple physician (2) caseload with minimum of 50 patients per week (100%)
- Expertly handled mild case management for 45% of patients
- Provided housing opportunities, prescription cost assistance, and alternative healthcare options as needed
- Crisis Management
- Performed Prior Authorization for medication and/or treatment needs of patients, while utilizing ICD- 9 and 10, CPT codes, and knowledge of insurance (AETNA, BLUE CROSS, Etc.) claims and procedures
- Scheduled all laboratory orders, referrals, and specialized treatments with offsite medical facilities
- Provided training and support to Physician's, Nurse's, Therapist's, and Front Office Clerks with preferred EHRS (Electronic Health Record System)
- Performed intake of new patients for medication management and Transcranial Magnetic Stimulation Program
- Managed/ trained (100%) hired staff for their first month of assignment (4 years of experience).
Licensed Psychiatric Technician
Desert Springs Healthcare
Indio, CA
07.2018 - 10.2019
- Admissions and discharges as needed
- Crisis Management
- Supervised/ Managed 3-4 Certified Nursing Assistants by giving direction with proper patient care, emergencies, and other duties
- Managed 20-24 patients nightly
- Properly dispensed medication, PRN's, Vital sign assessments
- Monitor and/or insertion, care of, and post use of urinary catheters
- Performed Chart Audits, Medication cart upkeep, assisted with mobile laboratory collection
- Managed Pharmacy orders, deliveries, and incoming calls.
Licensed Psychiatric Technician
Ironwood State Prison
Blythe, CA
05.2007 - 06.2008
- Assessed patient progress and reported changes to supervising physician
- Organized recreational activities to assist in patient recovery
- Supported patient confidentiality in accordance with HIPAA regulations
- Developed individualized treatment plans for patients in collaboration with mental health professionals
- Monitored patient behavior and immediately reported changes to supervising physician
- Took and monitored vital signs, administered medications, and managed patient behavior
Education
Community - Psychology
Mt San Jacinto Community College District
06.2022 - Current
Certificate of Completion in Psychiatric Technician - General Educational Development
Hacienda La Puente Adult Education
02.2003 - 05.2004
GED -
College of The Desert
Palm Desert, CA 12.2001 - 05.2001
Skills
MS Officeundefined
Certification
Transcranial Magnetic Stimulation System
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Another belief of mine: that everyone else my age is an adult, whereas I am merely in disguise.
Margaret Atwood
Timeline
Community - Psychology
Mt San Jacinto Community College District
06.2022 - Current
Test Supervisor
Virus Geeks Inc
10.2021 - 04.2022
Licensed Psychiatric Technician
Desert Springs Healthcare
07.2018 - 10.2019
Transcranial Magnetic Stimulation System
01-2015
Certified to operate and train on NeuroStar
01-2015
Licensed Psychiatric Technician
Eisenhower Medical Center
12.2014 - 02.2020
Licensed Psychiatric Technician
Ironwood State Prison
05.2007 - 06.2008
Certified Nursing Assistant (CNA) October 2003 to December 2003
12-2003
Certificate of Completion in Psychiatric Technician - General Educational Development
Hacienda La Puente Adult Education
02.2003 - 05.2004
GED -
College of The Desert
12.2001 - 05.2001
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