Lesley Anderson
Milledgeville,GA
Summary
Correctional Officer who exercises excellent judgment during crisis events and develops strong rapport with prisoners and colleagues. Correctional Officer capable of withstanding the taxing demands of monitoring large prison facilities. Extensive experience in inmate restraints and searches. Correctional Officer who manages dangerous and unruly criminals while focusing on maintaining safety and promoting rehabilitation. Correctional Officer committed to maintaining order and enforcing rules and regulations in prison and jail settings. Resilient professional versed in handling difficult inmates and stressful situations. Respectful and ethical Correctional Officer who believes that implementing firm, clear guidelines and adopting an attitude of understanding generates a more peaceful prison environment for all involved.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
Work History
General Manager
Holiday Inn Express Hotel Suites
Greensboro, GA
01.2025 - Current
- Directed daily operations to ensure optimal guest satisfaction and service quality.
- Streamlined inventory management processes, reducing waste and enhancing efficiency.
- Implemented staff training programs, improving team performance and customer service standards.
- Analyzed market trends to develop promotional strategies, driving occupancy and revenue growth.
- Fostered relationships with local businesses to enhance community engagement and partnership opportunities.
- Oversaw budgeting and financial planning, ensuring fiscal responsibility and resource allocation.
- Led initiatives to enhance operational workflows, resulting in improved productivity across departments.
- Conducted regular performance reviews, mentoring staff to achieve professional development goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Front Desk Manager
Tru By Hilton
Greensboro, GA
03.2024 - 12.2024
- Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed reservations system to optimize room availability and enhance guest experiences.
- Developed strategies to improve guest satisfaction scores through personalized service initiatives.
- Oversaw daily front desk activities, maintaining accuracy in cash handling and reporting.
- Implemented staff scheduling solutions to align with peak business demands effectively.
- Resolved guest concerns swiftly, fostering a welcoming environment for all visitors.
- Collaborated with management to enhance operational efficiency through process improvements.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Correctional Officer
Riverbend Correctional Facility
Milledgeville, GA
06.2022 - 08.2023
- Monitored inmate behavior to ensure safety and compliance with institutional regulations.
- Conducted regular inspections of facilities to identify safety hazards and maintenance needs.
- Implemented conflict resolution strategies to de-escalate potential disturbances among inmates.
- Collaborated with law enforcement and security personnel during emergency situations to maintain order.
- Led crisis intervention teams in high-stress situations, ensuring swift and appropriate responses to incidents.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Correctional Officer
Baldwin State Prison
Milledgeville, GA
01.2013 - 06.2023
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Built solid relationships with staff and residents to help keep the institution safe and secure.
- Searched the building and grounds, living quarters and work areas for contraband.
- Conducted routine and emergency head counts.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Maintained the custody and control of up to 208 inmates housed in maximum security unit.
- Made regular sanitation and maintenance checks of dorms and reported results to appropriate personnel.
- Responded to inquiries from the public, other staff, inmates and visitors.
Waitress
Judy's Country Kitchen
Milledgeville, GA
02.2015 - 05.2018
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens.
- Resolved guest complaints quickly and efficiently.
- Assisted co-workers whenever possible.
- Quickly set up and cleared tables and stocked all service stations.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Followed checklists for shift start and end to help with smooth transitions.
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread.
- Affected quick resolutions to customer problems and brought in management when needed.
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager.
- Tended to the buffet and made sure food items were replenished as soon as they ran low.
- Maintained clean dining room, lobby and service areas at all times.
- Operated all kitchen equipment adeptly.
- Assisted with bussing and restaging tables.
- Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Routinely removed trash and debris from restaurant.
- Received frequent customer compliments for going above and beyond normal duties.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Provided friendly and attentive service.
- Developed and maintained positive working relationships with others to reach business goals.
- Verified cash drawer against the day’s receipts.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Consistently kept kitchen areas clean and free of debris and water.
- Upheld standards of cleanliness, food handling and safety.
- Consistently provided professional, friendly and engaging service.
- Bussed and reset tables and kept dining room and work areas clean.
- Upheld highest standard for cleanliness of glass and silverware.
- Pleasantly greeted guests and offered to take drink orders while they familiarized themselves with the menu.
- Set dining tables according to type of event and service standards.
- Wiped down kitchen surfaces with fresh cloths, hot water and company-approved cleaning products to prevent food borne illness.
- Served beverages, breads and butter and replenished items as necessary.
- Observed tables to promptly respond to requests and refill beverages.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Offered enthusiastic and personable service to all customers.
- Delivered quality service by providing a warm and welcoming environment.
- Inventoried and restocked items throughout day.
- Effectively listened to, understood and clarified guest concerns and issues.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Maintained high standards of cleanliness and sanitation.
- Routinely carried large loads of dishes to kitchen for washing.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Sorted, soaked and washed flatware.
- Emptied and maintained trashcans and outdoor dumpster area.
- Bussed, cleared, cleaned and set tables in a quiet and efficient manner.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Stocked and maintained cleanliness of stations.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Immediately reported accidents, injuries or unsafe work conditions to manager.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
Room Attendant
Hampton Inn Milledgeville
Milledgeville, GA
01.2013 - 03.2016
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Used specified cleaning products in each guest room per company guidelines.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Maintained an inventory of items that were placed in each guest room.
- Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Vacuumed, dusted and maintained the common areas, including hallways and waiting areas at elevators.
- Replenished guest room supplies, including water glasses, toiletries, and paper products.
- Maintained the linen cart so that it was neat and organized.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
- Escorted guests to their assigned rooms, including transporting their luggage.
- Greeted and welcomed all hotel guests with a smile.
- Resolved service-related problems in a timely manner.
Picker Packer
Haband Co Inc
Eatonton, GA
12.2006 - 03.2012
- Picked products for specific routes according to pick sheets.
- Conducted monthly inventories of materials on the work floor.
Childcare Provider
Child Growth Center
Milledgeville, GA
04.2004 - 06.2006
- Cared for children ages 6 weeks to 17 years in a nurturing and age-appropriate way.
- Developed lessons and activities to promote children’s physical and emotional development.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Kept all areas neat, clean and properly sanitized.
- Managed the safety and security of all children under care.
- Maintained a child-friendly environment with access to outdoor activities.
- Established a safe play environment for the children.
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with children's parents about daily activities and behaviors.
- Maintained a safe play environment by emphasizing and maintaining cleanliness and organization.
- Monitored each student’s educational progress with individualized charts and files.
- Communicated with children in developmentally appropriate way.
- Allowed for ample outdoor recreation time.
- Encouraged good behaviors using the positive reinforcement method.
- Instructed children on proper health and personal habits.
- Organized and engaged in recreational activities such as games and puzzles.
- Meticulously sanitized toys and play equipment.
- Implemented curriculum.
- Promoted good health by preparing meals with organic and natural ingredients.
- Consistently enforced disciplinary limits for a structured environment conducive to learning.
- Engaged with children on an individual basis in a pleasant manner.
- Communicated with owners, board members and support team concerning personnel matters.
- Continually kept abreast of toy and child-related recalls and safety warnings.
- 3 years toddler care experience.
- Made nutritious breakfasts, lunches, dinners and snacks for the children.
- Instructed children in health and personal habits, such as eating, resting and using the toilet.
Education
Associate of Arts - Criminal Justice
Central Georgia Technical College
Macon, GASkills
- Firearm operations trained
- Suicide prevention training
- Criminal law knowledge
- Correctional facility procedures knowledge
- Weapons training
- Segregation unit specialist
- Crisis intervention training
- Self-defense techniques
- Housekeeping
- Guest relations
- Materials storage
- Cleaning supplies
- Inventory and supply
- Hospitality industry
- Issue resolution
- Special needs travelers
- Linens and toiletries
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
Timeline
General Manager
Holiday Inn Express Hotel Suites
01.2025 - Current
Front Desk Manager
Tru By Hilton
03.2024 - 12.2024
Correctional Officer
Riverbend Correctional Facility
06.2022 - 08.2023
Waitress
Judy's Country Kitchen
02.2015 - 05.2018
Correctional Officer
Baldwin State Prison
01.2013 - 06.2023
Room Attendant
Hampton Inn Milledgeville
01.2013 - 03.2016
Picker Packer
Haband Co Inc
12.2006 - 03.2012
Childcare Provider
Child Growth Center
04.2004 - 06.2006
Associate of Arts - Criminal Justice
Central Georgia Technical College