SueEllen Guerrero
Laredo,Texas (TX)
Summary
- Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and detention settings. Handle difficult detainees and high-pressure situations with sound judgment and reasoned thinking.
- Extremely flexible, reliable, exceptional interpersonal skills, collaboration, highly organized and meticulous.
- Strong work ethic
- Bilingually fluent in English and Spanish, intermediate in Italian foreign language.
- Proficient in Word, Excel, PowerPoint and Email.
Overview
11
11
years of professional experience
Work History
Case Manager
Geo Group Inc.
11.2021 - 11.2022
- Licensed notary agent in the state of Texas.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of detainees situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated detainees on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided notarized child affidavits, power of attorneys and CBP affidavits.
- Managed US Marshal detainees men and women as well as ICE detainees.
- Construed and provided anger management classes for US Marshal detainees.
- Collected sponsorships for ICE detainees prior to being released.
- Conducted and supervised legal counsel for detainees.
- Supervised legal calls between detainees and attorney as well as respective country consulate.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Correctional Officer
Geo Group Inc.
09.2018 - 10.2021
- Completed dorm sanitation and maintenance checks and reported results to supervision and administration.
- Received and inspected mail, property and funds from visitors on behalf of designated detainees
- Searched building and grounds, living quarters and work areas for contraband
- Made rounds at specified intervals as well as conducting routine and emergency head counts
- Administered detainees legal visitations and legal calls.
- Assisted cellblock officers with detainees attending court being held in the facility.
- Established relationships with attorneys, paralegals, parole and probation officers and assisted with conducting legal visitations,
- Built solid relationships with staff and understanding from detainees to keep institution safe and secure
- Addressed inquiries from general public, other staff,detainees and visitors to resolve concerns
- Observed and supervised detainees throughout visits, meal time, recreation and phone calls
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Issued cleaning supplies, comfort items, hygiene, laundry and all basic meals
- Escorted detainees to and from cells, dorms, hospitals and medical appointments
Bartender
Alamo Drafthouse Cinema
09.2015 - 08.2016
- Took guests orders and capitalized on opportunities to sell special beverage and food options
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Applied excellent organizational and multitasking abilities to handle simultaneous guest, team and business needs while avoiding unnecessary delays or errors
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies
- Polished glassware, bussed tables and removed debris to keep guest areas fresh and clean
- Requested official identification for alcoholic purchases and verified details, consistently meeting strict legal standards of underage sales
Floor Staff
Regal Entertainment
03.2013 - 04.2015
- Completed transactions with operation of point of sale terminals
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms
- Provided engaging, hospitable service to guests in theater
- Maintained quality safe handling procedures for concessions purchased
- Mentored new employees to provide training on proper execution of job responsibilities
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue
- Tabulated food and beverage orders quickly so guests avoided delays in seating
- Printed tickets and ensured date, time and seat numbers were accurate
- Created and maintained reports of sold tickets and payments received
- Assisted customers in choosing seats, guiding and recommending options via seating map
- Counted cash in register drawer at beginning and end of shift
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Waitress
Buffalo Wings & Rings
03.2014 - 05.2014
- Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Checked identification to enforce age requirement for alcoholic beverages
- Folded napkins and prepared silverware sets to provide adequate supply for host station
Crowd Control
Laredo Energy Arena
09.2011 - 10.2013
- Controlled flow of patrons attending various events, including concerts, graduations, boxing events, Disney on ice, wrestling events
- Unlocked rooms and suites for authorized contractors
- Maintained surveillance of building and identified all officials and employees before authorizing entrance
- Guarded special guests dressing rooms for them and their staff
Education
Bachelor of Science - Criminal Justice
Texas A&M International University
Laredo, TX05.2016
High School Diploma -
Lyndon B Johnson
Laredo, TX05.2011
Skills
- Bilingual
- Certified notary signing agent
- Firearm operations trained
- Self-defense techniques
- Strong interpersonal skills
- Suicide prevention training
- Segregation unit specialist
- CPR Certified/ AED Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Case Manager
Geo Group Inc.
11.2021 - 11.2022
Correctional Officer
Geo Group Inc.
09.2018 - 10.2021
Bartender
Alamo Drafthouse Cinema
09.2015 - 08.2016
Waitress
Buffalo Wings & Rings
03.2014 - 05.2014
Floor Staff
Regal Entertainment
03.2013 - 04.2015
Crowd Control
Laredo Energy Arena
09.2011 - 10.2013
Bachelor of Science - Criminal Justice
Texas A&M International University
High School Diploma -
Lyndon B Johnson
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