Elizabeth Fierro
San Antonio
Summary
Versatile professional with background in both Case Management and Office Management. Committed to maintaining high-level client satisfaction while ensuring firm-wide administrative efficiency. Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Case Manager
Brylak Law
08.2018 - Current
- Coordinated communication between clients, attorneys, and medical providers to facilitate case progression.
- Managed a high volume of cases simultaneously, ensuring each received proper attention and care.
- Provided exceptional customer service to all clients throughout the entire duration of treatment.
- Assisted clients in obtaining the medical care they needed by coordinating appointments and transportation services as required.
- Monitored medical treatment progress, maintaining open lines of communication with healthcare providers involved in the client''s care plan.
- Coordinated patient treatment plans, ensuring alignment with clinical protocols and patient needs.
- Developed educational materials for patients, enhancing understanding of treatment options and procedures.
- Collaborated with healthcare providers to streamline communication and improve care coordination.
- Implemented follow-up protocols to monitor patient progress and adherence to treatment plans.
- Conducted initial client interviews to assess legal needs and gather relevant documentation.
- Maintained accurate records in case management systems, ensuring data integrity and confidentiality.
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
Training Specialist
Chase Bank JP Morgan/Corporate
10.2012 - 08.2018
- Developed and implemented training programs to enhance employee performance and engagement.
- Conducted needs assessments to identify training gaps and opportunities for improvement.
- Spearheaded the integration of new learning management systems to streamline training delivery processes.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Trained and mentored 20-25 new personnel hired to fulfill various roles.
- Established a mentorship program to facilitate knowledge sharing between experienced employees and new hires, enhancing overall team performance.
- Prepared videos for online and remote instruction.
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
Team Lead
SWBC Investment Services
05.2007 - 10.2012
- Mentored junior team members, fostering professional growth and enhancing team performance.
- Coordinated training sessions focused on compliance regulations, ensuring adherence across teams.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
Education
Pharmacy Technician Certification - Pharmacology
El Paso Community College
El Paso, TX05-2000
Skills
- Neos Needles
- Organizational skills
- Multitasking
- Case management
- MS office
- Medical records management
- Quickbooks
- Bilingual
- Time management
- Documentation and reporting
- Case management tracking
- Problem-solving
Languages
Spanish
Native or Bilingual
Work Preference
Salary Range
$8/yr - $80000/yrTimeline
Case Manager
Brylak Law
08.2018 - Current
Training Specialist
Chase Bank JP Morgan/Corporate
10.2012 - 08.2018
Team Lead
SWBC Investment Services
05.2007 - 10.2012
Pharmacy Technician Certification - Pharmacology
El Paso Community College