Susan Washabaugh
Chesapeake Beach,MD
Summary
Dynamic Case Manager with a proven track record at ChasenBoscolo, adept at problem-solving and care coordination. Successfully developed tailored care plans, enhancing client outcomes through effective communication and meticulous documentation. Recognized for strong organizational skills and a positive attitude, ensuring compliance and fostering relationships among clients and healthcare providers.
Overview
23
23
years of professional experience
Work History
Case Manager
ChasenBoscolo
Greenbelt, MD
11.2015 - 03.2026
- Coordinated client assessments to identify needs and develop tailored care plans.
- Facilitated communication between clients, families, and healthcare providers to ensure comprehensive support.
- Monitored client progress and adjusted care plans based on evolving needs and feedback.
- Implemented case management software to streamline documentation and improve efficiency.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Legal Assistant
Erik D. Frye
Upper Marlboro, MD
05.2013 - 07.2015
- Conducted legal research to support case preparation and documentation.
- Drafted legal correspondence and maintained organized case files for efficient access.
- Assisted in managing calendars, scheduling appointments, and coordinating meetings with clients.
- Prepared trial binders and ensured all necessary documents were available for court proceedings.
- Communicated with clients to provide updates on case status and gather necessary information.
- Reviewed and summarized legal documents to identify key issues for attorneys' review.
- Maintained confidentiality of sensitive information while adhering to ethical guidelines in legal practices.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Legal Assistant
The Boehm Law Firm
Upper Marlboro, MD
05.2011 - 05.2013
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Assisted attorneys in drafting pleadings, motions, and discovery requests to ensure compliance.
Legal Assistant
Erik D. Frye
Upper Marlboro, MD
04.2003 - 2010
- Conducted legal research to support case preparation and documentation.
- Drafted legal correspondence and maintained organized case files for efficient access.
- Prepared trial binders and ensured all necessary documents were available for court proceedings.
- Communicated with clients to provide updates on case status and gather necessary information.
- Reviewed and summarized legal documents to identify key issues for attorneys' review.
- Maintained confidentiality of sensitive information while adhering to ethical guidelines in legal practices.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
Education
High School Diploma -
Gwynn Park
Brandywine, MDSkills
Problem-solving
Case management
Time management
Case documentation
Organization and multitasking
Needles
Neos
Active listening
Documentation and reporting
Relationship building
Positive attitude
Email and telephone etiquette
Care coordination
Records management
Data entry and analysis
Emotional awareness
Case management tracking
Timeline
Case Manager
ChasenBoscolo
11.2015 - 03.2026
Legal Assistant
Erik D. Frye
05.2013 - 07.2015
Legal Assistant
The Boehm Law Firm
05.2011 - 05.2013
Legal Assistant
Erik D. Frye
04.2003 - 2010
High School Diploma -
Gwynn Park