Melissa Herrera
Brownsville,TX
Summary
Results-driven case management professional with track record of effective client advocacy and support. Experienced in conducting thorough assessments and creating individualized care plans to meet client needs. Collaborates seamlessly with multidisciplinary teams and adapts to dynamic situations to ensure optimal client outcomes.
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
12
12
years of professional experience
Work History
Case Manager
Hands of Healing
Harlingen, TX
01.2025 - Current
- Conduct needs assessments and develop individualized service or resettlement plans for refugees or unaccompanied children. Coordinate access to housing, medical care, education, benefits, and other core services Verify sponsor suitability and ensure safe, stable placement for unaccompanied children. Maintain complete, accurate, and timely case documentation and reports per ORR requirements. Collaborate with community agencies and advocate client needs across service systems. Provide orientations, home visits, and direct support for basic needs and integration
Case manager
Southwest Key Programs
Brownsville, TX
01.2021 - 01.2025
- Closing Files and organizing documents. Organized social work cases of over 300 individuals and families. Maintained all relevant and necessary files, documentation, and paperwork regarding participating individuals and families. Proficient on ORR policy for reunification of clients to their sponsors. Assist weekly meetings to present cases to GDIT case coordinator and FFS. Work on transfer and release recommendations and coordinate releases of clients. Reviewed and Audit peers’ cases.
Pharmacy Technician
Valley wide pharmacy
Brownsville, TX
01.2016 - 01.2018
- Being at the frontline in a pharmacy, assisting patients, answering calls and attending to medical representatives. Being responsible for checking the prescription, processing it and dispensing the medication to the patient. Reporting adverse reactions to the pharmacist or assisting physician. Facilitating communication between patients and insurance companies, doctors and nurses. Maintaining patient records both in paper and electronically. Checking pharmaceutical stock to assess inventory. Training new staff pharmacy technicians.
Pharmacy Technician
CVS
Brownsville, TX
01.2014 - 01.2016
- Filing prescriptions; Checking the accuracy of prescriptions; Pharmaceutical stock management; Thorough knowledge of different drugs; Knowledge of key medical terms; Pharmacy equipment maintenance; Records maintenance; Labeling; Monitoring inventory for medicine quantities and outdated drugs; Payment’s processing; Proficiency in relevant software and technology.
Education
Bachelor's Degree - Psychology, Rehabilitation
University of Texas at Brownsville
Brownsville01-2020
Skills
- Bilingual
- Proficient computer Office equipment and MS Office Products
- Problem-solving
- Case management
- Case documentation
- Active listening
- Conflict resolution
- Positive attitude
- Critical thinking
- Emotional awareness
- Home visits and inspections
- Patient assessment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Hands of Healing
01.2025 - Current
Case manager
Southwest Key Programs
01.2021 - 01.2025
Pharmacy Technician
Valley wide pharmacy
01.2016 - 01.2018
Pharmacy Technician
CVS
01.2014 - 01.2016
Bachelor's Degree - Psychology, Rehabilitation
University of Texas at Brownsville