Lesley Baez
Houston
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients over the phone or in person to meet their expectations. work well in fast passed environments , can manage computer work to my full potential and in a timely manner.
Overview
6
6
years of professional experience
Work History
Behavioral Health Representative
Legacy Community Health
Houston, TX
10.2024 - Current
- Used Epic to document patient information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Consulted regularly with psychiatrists regarding medication management .
- worked with insurance to get medications approved for patients.
- scheduled follow up appointments for patients.
- conducted screening to find the support needed for patients.
- contacted patients via application, over the phone, and in person with timely manner.
Customer Service Representative
Caliber Collision
Houston, TX
01.2023 - 09.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Collaborated with team members to streamline workflow processes and improve service delivery times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- had great communication with customers in person and over the phone.
- demonstrate competence in all aspects of customer service.
Leasing Consultant
Indus Communities
Houston, TX
02.2022 - 01.2023
- Conducted property tours, highlighting features and amenities to potential renters.
- Great communication towards potential residents in person or over the phone, determined their needs and provided guidance and assistance as required.
- Developed marketing strategies to promote available units through online platforms and social media.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
Lead Sales Associate
Old Navy
Houston, TX
09.2021 - 12.2021
- Led team to achieve sales targets through effective customer engagement strategies.
- Trained new associates on product knowledge and sales techniques to enhance performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Front End Associate
Walmart
Stafford, TX
03.2020 - 08.2021
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Maintained organized merchandise displays to ensure an appealing shopping environment.
- Processed transactions efficiently using point-of-sale (POS) systems, ensuring accuracy in cash handling.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Monitored sales floor for cleanliness and safety compliance, promoting a positive shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Yes Prep West
Houston TxAssociate of Applied Science -
Housatonic Community College
Houston, TXSkills
- Outreach programs
- Medication management
- skilled in computer (epic )
- Behavioral health
- Referrals
- Time management
- Attention to detail
- Case documentation
- phone etiquette
Languages
English
Spanish
Timeline
Behavioral Health Representative
Legacy Community Health
10.2024 - Current
Customer Service Representative
Caliber Collision
01.2023 - 09.2024
Leasing Consultant
Indus Communities
02.2022 - 01.2023
Lead Sales Associate
Old Navy
09.2021 - 12.2021
Front End Associate
Walmart
03.2020 - 08.2021
High School Diploma -
Yes Prep West
Associate of Applied Science -
Housatonic Community College