Lesley Castro
Pembroke Pines,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
Work History
Chief of Staff
Capital Beez Finance
Pembroke Pines, FL
09.2020 - Current
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Supervised staff and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Managed cross-functional teams to ensure smooth collaboration and completion of high-priority projects.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Conducted regular performance reviews for direct reports, providing constructive feedback for continuous professional growth.
Police Admin Tech II, HR Personnel Specialist
City of Miramar Police Department
Miramar, FL
01.2017 - 01.2021
- Managed payroll processing for company employees, ensuring timely payments and accurate deductions.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
- Administered employee benefits packages, ensuring accurate enrollment and prompt resolution of issues or discrepancies.
- Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
- Collaborated with management teams on succession planning initiatives, identifying key talent for future leadership positions within the organization.
- Reduced employee turnover by devising effective retention strategies, including career development plans and recognition programs.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Conducted full-cycle recruitment to meet company staffing goals and maintain effective business operations.
- Oversaw employee exit interviews, gathering valuable feedback to inform future retention strategies and address areas for improvement within the organization.
Medical Aesthetics Office Assistant
Dr. Miami/Jacob Sanchez -Anesthesiologist/Injector
Bal Harbor, FL
08.2018 - 08.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Streamlined communication between departments for better collaboration and increased productivity.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Supported business growth with efficient onboarding processes for new hires that included orientation, training materials, and equipment setup.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported staff on special assignments and ad hoc projects.
Manager, HR Staffing Coordinator, Sr. Exec Asst.
Wells Fargo
Florida
01.2005 - 01.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Organized resources, records and personnel to accomplish aggressive targets.
- Increased efficiency by implementing new processes and providing administrative support to management.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Developed and implemented strategies to streamline office operations.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Education
Associate of Arts - Liberal Arts And General Studies
Broward College
Fort Lauderdale, FL08.2021
Bachelor of Arts - Human Resources
Columbia Southern University
Online08.2025
Certification - Personal Trainer
ISSA
Online04.2024
Skills
- Influencing skills
- Knowledge management
- Meeting facilitation
- Collaborative mindset
Languages
Spanish
Native or Bilingual
Timeline
Chief of Staff
Capital Beez Finance
09.2020 - Current
Medical Aesthetics Office Assistant
Dr. Miami/Jacob Sanchez -Anesthesiologist/Injector
08.2018 - 08.2020
Police Admin Tech II, HR Personnel Specialist
City of Miramar Police Department
01.2017 - 01.2021
Manager, HR Staffing Coordinator, Sr. Exec Asst.
Wells Fargo
01.2005 - 01.2017
Associate of Arts - Liberal Arts And General Studies
Broward College
Bachelor of Arts - Human Resources
Columbia Southern University
Certification - Personal Trainer
ISSA