Lesley De La Rosa
Staff Leader
San Antonio,TX
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 5 years of extensive leadership experience in the food industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
5
5
years of professional experience
Work History
Staff Leader
Bill Miller BBQ
San Antonio, TX
06.2017 - Current
- Led employee relations through effective communication, coaching, training and development.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Education
High School Diploma -
Kipp University Prep High School
San Antonio, TX06.2019
Skills
- Staff Assignments
- Technical Proficiency
- Goal Attainment
- Employee Coaching and Motivation
Languages
Spanish
Native or Bilingual
Timeline
Staff Leader
Bill Miller BBQ
06.2017 - Current
High School Diploma -
Kipp University Prep High School
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