Lesley Donne
Douglasville,GA
Summary
Dynamic professional with a proven track record in relationship cultivation and retention. Skilled in interpersonal communications and business analysis, I excel in creating, repairing, and maintaining profitable client relationships. Expert in Salesforce, with a knack for quickly mastering new skills, I consistently exceed retention and growth targets through strategic client engagement and innovative solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Relationship Manager, Client Advocate
Docufree
Alpharetta, GA
07.2020 - 12.2024
- Cultivated and sustained client relationships, ensuring high-quality service and fostering ongoing engagement
- Developed personalized communication plans for high-value clients to enhance engagement.
- Maintained long-term, profitable relationships with clients through problem solving, issue resolution, exemplary level of service, and recommendation of new products and services.
- Managed a portfolio of accounts, consistently meeting or exceeding retention and growth targets.
Owner, Event Coordinator
Self-employed
Los Angeles, CA
05.2007 - 11.2021
- Drove brand awareness and community engagement through strategic event planning and execution.
- Developed and oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Provided on-site support during the day of the event including problem solving if necessary.
- Coordinated and executed large-scale corporate and community events annually, including logistics, vendor management, and attendee experience.
Analyst, Investor Services and New Transactions/Event Coordinator
AIG Affordable Housing Partners
Los Angeles, CA
04.2006 - 05.2016
- Organized and executed investor retreats, overseeing schedules, travel, and budget.
- Led initiative to implement comprehensive inter-departmental team events involving top-level management.
- Developed and presented proposal for Housing Hopes after-school art program impacting 1100 multi-family communities.
- Compiled due diligence and closings for LIHTC syndications totaling over $2.2 billion in assets.
Firefighter, Life Safety Instructor
Carroll County Fire Rescue and EMA
Carrollton, GA
11.1997 - 05.2003
- Provided rapid response to emergency situations, ensuring public safety and compliance.
- Assisted in cleaning up hazardous materials following an incident scene.
- Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
- Delivered safety orientations and trainings to ensure compliance with regulations.
Education
Bachelor of Arts - Public Health
University of Massachusetts, Amherst
Amherst, MA05-2015
Skills
- Client Relationship Management, Cultivation, and Retention
- Interpersonal and client communications
- Event Coordination
- Business analysis
- Strategic Planning
- Salesforce/Windows Suite
- Expert time management
- Detail-oriented
- Masters new skills and concepts quickly
- Problem-solving
Certification
- Certified Information Professional
- Certified Integrative Health Coach
Timeline
Relationship Manager, Client Advocate
Docufree
07.2020 - 12.2024
Owner, Event Coordinator
Self-employed
05.2007 - 11.2021
Analyst, Investor Services and New Transactions/Event Coordinator
AIG Affordable Housing Partners
04.2006 - 05.2016
Firefighter, Life Safety Instructor
Carroll County Fire Rescue and EMA
11.1997 - 05.2003
Bachelor of Arts - Public Health
University of Massachusetts, Amherst
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