Summary
Overview
Work History
Education
Skills
Timeline
Generic

LESLEY DURAN

Staten Island,NY

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

5
5
years of professional experience

Work History

Claim Specialist

Alorica
2020.05 - 2022.07
  • Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
  • Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
  • Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
  • Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
  • Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.

Picker

Amazon
2020.03 - 2020.05
  • Worked fast to meet assigned daily picking quotas.
  • Used RF scanners to track orders and verify accuracy.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed safety protocols and procedures to minimize workplace accidents.

Supervisor of Operations

Alorica
Remote
2018.06 - 2019.01
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Interceded between employees during arguments and diffused tense situations.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Customer Service Representative

Call Center Pros
2017.11 - 2018.04
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

High School Diploma -

CAMBRIDGE INTERNATIONAL SCHOOL
PUNTA CANA, DR
06.2016

Skills

  • Education and Training
  • Assigning Projects
  • Languages
  • Policy Reinstatement Approvals
  • Personal Data Evaluation
  • Claims

Timeline

Claim Specialist

Alorica
2020.05 - 2022.07

Picker

Amazon
2020.03 - 2020.05

Supervisor of Operations

Alorica
2018.06 - 2019.01

Customer Service Representative

Call Center Pros
2017.11 - 2018.04

High School Diploma -

CAMBRIDGE INTERNATIONAL SCHOOL
LESLEY DURAN