LESLEY DURAN
Staten Island,NY
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
Work History
Claim Specialist
Alorica
05.2020 - 07.2022
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Collaborated closely with adjusters to ensure accurate, fair, and timely claims settlements for all involved parties.
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Picker
Amazon
03.2020 - 05.2020
- Worked fast to meet assigned daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
Supervisor of Operations
Alorica
Remote
06.2018 - 01.2019
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Interceded between employees during arguments and diffused tense situations.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Customer Service Representative
Call Center Pros
11.2017 - 04.2018
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
High School Diploma -
CAMBRIDGE INTERNATIONAL SCHOOL
PUNTA CANA, DR06.2016
Skills
- Education and Training
- Assigning Projects
- Languages
- Policy Reinstatement Approvals
- Personal Data Evaluation
- Claims
Timeline
Claim Specialist
Alorica
05.2020 - 07.2022
Picker
Amazon
03.2020 - 05.2020
Supervisor of Operations
Alorica
06.2018 - 01.2019
Customer Service Representative
Call Center Pros
11.2017 - 04.2018
High School Diploma -
CAMBRIDGE INTERNATIONAL SCHOOL
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