Lesley Elliott
11104 Spencer Lane,MO
Summary
Dynamic Store Manager with a proven track record at Break Time Convenience Store, excelling in customer service and inventory management. Enhanced store profitability through innovative merchandising and effective team leadership, achieving significant improvements in customer satisfaction. Skilled in training and mentoring staff, fostering a collaborative environment that drives performance and operational efficiency.
Overview
14
14
years of professional experience
Work History
Store Manager
Break Time Convenience Store
Holts Summit, MO
08.2017 - Current
- Managed daily store operations, ensuring efficient workflow and excellent customer service.
- Trained and mentored staff on best practices for inventory management and sales techniques.
- Developed promotional strategies to enhance product visibility and increase store traffic.
- Analyzed sales data to identify trends, optimizing stock levels and product placement.
- Oversaw compliance with health and safety regulations, ensuring a safe shopping environment.
- Implemented cost-control measures, reducing waste while maintaining service quality.
- Coordinated staff schedules to maximize productivity during peak hours and minimize labor costs.
- Fostered a positive team culture focused on continuous improvement and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Lead Driver
RailCrew Xpress
Jefferson City, MO
04.2012 - 05.2017
- Oversaw daily operations of transportation schedules to ensure timely crew arrivals.
- Coordinated logistics for crew movements, optimizing routes and reducing delays.
- Trained and mentored new drivers on safety protocols and operational procedures.
- Implemented process improvements that enhanced efficiency in route management.
- Ensured compliance with federal regulations and company policies during all operations.
- Monitored vehicle performance and conducted routine maintenance checks for reliability.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Maintained a clean driving record, adhering to all safety regulations and company policies.
- Conducted thorough pre-and post-trip inspections to identify any potential issues and ensure safe operation of the vehicle.
- Reduced fuel costs through strategic route planning and diligent vehicle maintenance.
Education
High School Diploma -
Helias
Jefferson City, MO05-1986
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Order management
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Retail merchandise quality standards
- Pricing strategies
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Delegating work
- Personnel development
- Operations oversight
- Employee terminations
- Security system monitoring
- Revenue generation
- Mathematical aptitude
- Team building
Timeline
Store Manager
Break Time Convenience Store
08.2017 - Current
Lead Driver
RailCrew Xpress
04.2012 - 05.2017
High School Diploma -
Helias