Lesley Flores-Murillo
Ontario,CA
Summary
Bachelor of Science in Biology graduate. Bilingual, hardworking, Great with people and peers, very dependable, able to work at a fast pace, and deliver services adequately. Customer-oriented supervisor and worker with 4 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Blends superb time management and organizational skills to drive group success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Dignity Health
San Bernardino, CA
10.2024 - Current
- Collaborated with other volunteers to create a positive work environment.
- Attended weekly meetings to discuss progress and future initiatives.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
Smoothie Barista
Juice It Up!
Chino, CA
07.2024 - Current
- Maintained knowledge of current smoothie specials and promotions.
- Stocked shelves with fresh ingredients for daily use in smoothie making.
- Greeted customers in a friendly manner and answered their questions about menu items.
- Checked quality of ingredients used in each order to ensure customer satisfaction.
- Ensured that all equipment was properly cleaned, maintained and stored after each shift.
- Communicated effectively with coworkers regarding customer requests or complaints.
- Operated a cash register to process customer orders accurately.
- Assisted customers with selecting ingredients for custom smoothies.
- Processed payments using POS systems while ensuring accuracy of all transactions.
Supervisor
WaBa Grill
Ontario, CA
05.2019 - 10.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of work area throughout shift.
- Answered customer inquiries regarding menu items, prices, promotions and special offers.
Education
Bachelor of Science - Biology
California State University - San Bernardino
San Bernardino, CA05-2025
High School Diploma -
Ontario High School
Ontario, CA05.2020
Skills
- Operations Management
- Staff Management
- Great Customer Service/Communication
- Customer Complaint Resolution
- Cash Handling
- Product Merchandising
- Time Management and Prioritization
- Attention to Detail
- Multitasking and Organization
- Great Teamwork and Collaborator
- Responsible and Dependable
- Very Friendly
- Laboratory techniques
- Research methodologies
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Volunteer at Dignity Health San Bernardino Community Hospital
- Research student at CSUSB in Dr. Nicole Bournias drosophila lab
Certification
- Bachelors of Science: Biology
Timeline
Volunteer
Dignity Health
10.2024 - Current
Smoothie Barista
Juice It Up!
07.2024 - Current
Supervisor
WaBa Grill
05.2019 - 10.2023
Bachelor of Science - Biology
California State University - San Bernardino
High School Diploma -
Ontario High School
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