Steven Lorisch
South Milwaukee,WI
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Volunteer
Hunger Task Force
Milwaukee , Wisconsin
09.2012 - 04.2025
- Provided assistance to staff in the daily operations of the organization.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Used hand pallet truck to transport heavy material within the facility.
- Assisted with unloading trucks using appropriate equipment as needed.
- Followed safety guidelines while operating machinery in the facility.
- Provided courteous customer service to customers when delivering goods.
- Assisted with loading and unloading product from trucks.
- Delivered packages to customers in a timely manner according to established schedules.
Warehouse Worker
FED EX GROUND
Oak Creek, Wisconsin
06.2022 - 11.2024
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, and pallet jacks.
- Assembled orders according to customer requests.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Followed established guidelines for picking orders accurately.
Assistant Manager
HLDQ INC
South Milwaukee , Wisconsin
06.2005 - 06.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Delivered food orders promptly and accurately to guests tables.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Organized take-out orders for customers who requested them.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Maintained inventory of supplies, equipment, and food items needed for daily operations.
- Provided direction to staff on proper preparation techniques for menu items.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Reviewed daily task list with employees and assigned tasks for completion.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Served customers by phone to take orders and answer product or service questions.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Scrubbed toilets, sinks, showers, walls and windows; refilled soap dispensers and paper towels.
- Cleaned spills in hallways, stairwells and other public areas; removed snow from sidewalks.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Checked security of building after closing, ensuring that all doors are locked and lights are off.
- Performed routine maintenance tasks such as painting walls, repairing minor plumbing issues or changing locks on doors.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Notified building managers about needed repairs to maintain public safety.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained accountability for building keys, master keys and access cards.
- Performed landscaping tasks and removed litter to maintain grounds.
- Cleaned and organized grilling area, stocked supplies, and prepared food items to order.
- Monitored grill temperature to ensure proper cooking times.
- Cooked hamburgers, hot dogs, chicken breasts, steaks, fish fillets and other meats according to recipes or customer specifications.
- Prepared a variety of foods including salads, sandwiches and entrees using established recipes.
- Ensured all food was cooked to the correct temperature as per health code regulations.
- Stored food in designated containers and storage areas to prevent spoilage.
- Kept work area clean at all times by sweeping floors, wiping down counters, tables with sanitizer solution and washing dishes, utensils properly after each shift.
- Communicated effectively with customers regarding orders and special requests.
- Assisted in restocking kitchen supplies when necessary.
- Trained new employees on grill operations and safety protocols.
- Performed closing duties such as organizing leftovers into containers for refrigeration or disposal; cleaning grills; emptying grease traps;.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Utilized kitchen utensils and equipment to weigh, measure and mix ingredients according to recipes or personal judgment.
- Distributed prepared food to servers.
- Helped other staff members complete job tasks during peak times to keep kitchen running efficiently.
- Safely operated ovens, grills, and other kitchen equipment to minimize accidents.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Installed plumbing fixtures, including sinks, toilets, bathtubs and showers.
- Repaired or replaced broken windows and window locks.
- Measured and cut drywall for installation of new walls or repair of existing walls.
- Assembled furniture from flat packs.
- Installed cabinets, countertops, appliances and other fixtures in kitchens and bathrooms.
- Inspected roofs for signs of damage or wear-and-tear; repaired any identified issues.
- Patched holes in ceilings and walls using spackling paste or joint compound.
- Repaired damaged doors by replacing hinges, locksets or frames when necessary.
- Maintained outdoor areas by mowing lawns, trimming hedges and removing debris.
- Applied sealants around windowsills to prevent water infiltration.
- Installed shelving units for storage purposes.
- Pressurized washed exterior surfaces of buildings to remove dirt and mold build up.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
Education
Associate of Science - Health And Fitness
Milwaukee Area Technical College
Milwaukee, WI06-2026
Some College (No Degree) - Business Administration
University of Wisconsin Milwaukee
Milwaukee, WISkills
- Employee Scheduling
- Recruiting and interviewing
- Sales monitoring
- Operations Management
- Task Delegation
- Product and service knowledge
- Retail Operations Management
- Orientating and training
- Customer service and satisfaction
- Cost Reduction
- Staff Training and Development
- Project management abilities
- Staff Management
- Cost Control
- Workload Management
- Closing oversight
- Money Handling
- Orientation and training
- Google Drive
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Customer Relations
- Staff Development
- Retail Operations
- Staff Supervision
- Microsoft Office expertise
- Budgeting and finance
- Schedule oversight
Timeline
Warehouse Worker
FED EX GROUND
06.2022 - 11.2024
Volunteer
Hunger Task Force
09.2012 - 04.2025
Assistant Manager
HLDQ INC
06.2005 - 06.2021
Associate of Science - Health And Fitness
Milwaukee Area Technical College
Some College (No Degree) - Business Administration
University of Wisconsin Milwaukee