Lesley Galarza

Worked for a family-owned flooring company, where I wore multiple hats and contributed to both day-to-day operations and long-term planning. Responsibilities included:

• Confirmed all appointments, communicated with clients, and updated client records.
• Developed strong relationships with customers, fostering loyalty and repeat business through personalized interactions.
• established strategic partnerships with trusted distributors and suppliers in the renovation industry to better serve the customers and expand product offerings.
• Utilized product knowledge to assist customers in making informed purchasing decisions based on their needs and preferences.
• Visit the client's property to assess the existing structure, identify potential issues, and take precise measurements for estimates.

• Worked directly for Dwelling Place Church, which owned and operated a nonprofit organization, Freedom Homes, a faith based program that helped men, women, and children with substance abuse and life controlling issues. While employed by the church, I was also responsible for overseeing daily operations, strategic planning, and program development for the nonprofit. My role spanned both entities, ensuring alignment between the church's mission and the nonprofit's community-focused initiatives.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

• Maintained a visually appealing sales floor by organizing merchandise displays and restocking shelves efficiently.
• Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
• Receiving and handling packages for domestic and international shipping, including weighing, generating labels, and ensuring proper handling.