Lesley Kolczak
Summary
Dynamic and dependable professional with a proven track record of enhancing customer satisfaction and streamlining operations across various roles. Leveraging excellent customer service skills and strong organizational abilities, I have successfully mentored teams, improved sales strategies, and fostered positive customer relationships, significantly boosting business performance.
Overview
20
20
years of professional experience
Work History
Crossing Guard
Riverdale City
11.2022 - Current
- Contributed to a positive atmosphere around the school campus by greeting students and parents with enthusiasm each day.
- Improved student safety by diligently monitoring crosswalks and directing traffic during school arrival and dismissal times.
- Collaborated with school administrators to identify potential safety hazards and develop strategies for addressing them.
Small Business Owner
Self Employed
09.2017 - 09.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Spa and Salon Receptionist
Davis Technical College
01.2016 - 08.2020
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Listened closely to customer complaints and responded appropriately to issues.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Handled payments and processed credit card transactions.
- Updated customer records and maintained accurate client information.
Department Manager
Lowes Home Improvement
09.2013 - 10.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided excellent customer service and led by example to my team.
Assistant Store Manager
Gap Factory Store
03.2011 - 09.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
Sears Department Store
04.2004 - 03.2011
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
High School Diploma -
Fremont High School
Plain City, UT05.2002
Skills
- Excellent Customer Service Skills
- Problem-solving abilities
- Dependability
- Phone Etiquette
- Strong Organization
Timeline
Crossing Guard
Riverdale City
11.2022 - Current
Small Business Owner
Self Employed
09.2017 - 09.2022
Spa and Salon Receptionist
Davis Technical College
01.2016 - 08.2020
Department Manager
Lowes Home Improvement
09.2013 - 10.2015
Assistant Store Manager
Gap Factory Store
03.2011 - 09.2013
Assistant Store Manager
Sears Department Store
04.2004 - 03.2011
High School Diploma -
Fremont High School