Lesley Ledington
New Albany,Indiana
Summary
Hardworking and reliable professional enthusiastic about starting a new career doing work that is fulfilling. A motivated self-starter bringing exceptional customer service and a positive attitude. Passionate about the opportunity to help others when possible.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
12.2020 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Online Grocery Pickup
Walmart
02.2022 - 03.2023
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Associate Banker
Chase Bank
08.2021 - 12.2021
- Streamlined banking operations by implementing efficient processes and utilizing advanced technology tools.
- Managed risk effectively by adhering to bank policies, procedures, and regulatory requirements during transactions and account opening processes.
- Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients'' needs and concerns.
- Balanced teller drawers and ATM cash.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Sales Associate
Value City Furniture
09.2018 - 12.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate/Business Administration -
Sullivan University
Louisville, KY01.2018
Skills
- Time management skills
- Positive attitude
- Customer satisfaction
- Problem-solving
- Attention to detail
- Organizational skills
- Analytical thinking
- Effective communication
- Policy and procedure adherence
- Goal-oriented
- Active listening
- Reliability
Expertises
- Time Management
- Customer Satisfaction
- Problem Solving
- Team Player
- Attention to Detail
- Multitasking
- Reliability
Timeline
Online Grocery Pickup
Walmart
02.2022 - 03.2023
Associate Banker
Chase Bank
08.2021 - 12.2021
Delivery Driver
DoorDash
12.2020 - Current
Sales Associate
Value City Furniture
09.2018 - 12.2020
Associate/Business Administration -
Sullivan University