Lesley Lopez
Laveen,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Operations Processor
Wells Fargo
Tempe, AZ
11.2022 - Current
- Process and compete complex payment manager checks manually according to instruction whether it be FedEX, Ups, regular mail validating accuracy and meeting daily service goals.
- Verified customer information in order to ensure accuracy of delivery.
- Performed data entry of customer orders into company database.
- Assisted with the preparation of reports on operational activities.
- Processed returns by verifying returned items against original orders and updating records accordingly.
Mail Processor
JPMorgan Chase
Phoenix, AZ
09.2021 - 10.2022
- Processed and sorted incoming mail according to specified criteria.
- Maintained records of all processed mail items, such as date of receipt, type of item, weight, cost.
- Performed daily reconciliation of Lockbox accounts to ensure accuracy and timeliness of transactions.
- Worked on a variety of different case files.
Claims Analyst
Epiq Global
Phoenix, AZ
09.2020 - 05.2021
- Conducted investigations to gather evidence in support of claims resolution.
- Prepared detailed reports on claim status, payment history, and other relevant information.
- Verified documents to ensure accuracy of information provided by customers.
- Reviewed customer claims, identified discrepancies and determined appropriate course of action.
Education
High School Diploma -
Flowing Wells High School
Tucson, AZ05-2018
Skills
- Multitasking
- Microsoft Word
- Task Prioritization
- Problem-Solving
- Project Planning
- Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Senior Operations Processor
Wells Fargo
11.2022 - Current
Mail Processor
JPMorgan Chase
09.2021 - 10.2022
Claims Analyst
Epiq Global
09.2020 - 05.2021
High School Diploma -
Flowing Wells High School