LESLEY MALONE
Houston,TX
Summary
Responsible, thorough medical laboratory assistant with patient care background seeks to expand on current skill set and pursue opportunities for advancement with a respected, innovative healthcare company where exceptional customer service, attention to detail, and maintaining timely, accurate results is the standard. Highly organized and diligent with systematic approach to handling specimens and conducting assessments. Ready to bring 7 years of related experience to challenging new role.
Overview
7
7
years of professional experience
Work History
Medical Laboratory Assistant/Laboratory Phlebotomist
Houston Methodist
Houston, Texas Medical Center
09.2017 - Current
- Ensuring specimens are acceptable for testing and preparing specimens for analysis.
- Perform precise, effective phlebotomy on a wide demographic of patients.
- Provide excellent customer service to phone-based inquiries for lab test results, add-on requests, and appointment scheduling.
- Entering manual orders on specimens from outside facilities.
- Tracking specimens to and from sister facilities, confirm that specimens are prepared properly for testing at reference laboratory.
- Expedited critical test results by prioritizing samples based on urgency, significantly reducing turnaround times for emergency cases.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Enhanced laboratory efficiency by streamlining specimen processing and organizing daily workflows.
- Participated in ongoing education and professional development opportunities to stay current with industry advancements and best practices.
- Fostered a positive work environment by maintaining open lines of communication and promoting teamwork among laboratory staff.
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
Phlebotomist Intern
Michael DeBakey VA Hosptial
Houston, Texas
06.2017 - 08.2017
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Implemented time management skills to effectively handle high patient volumes during busy periods.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
- Expanded knowledge on various types of tests and tubes utilized in specimen collection, enhancing accuracy in sample handling.
- Updated electronic medical records accurately after each procedure, ensuring seamless information flow within the healthcare facility.
- Developed strong rapport with patients of diverse backgrounds, fostering a positive atmosphere during specimen collection.
Education
Medical Laboratory Assisting - Phlebotomy
The Phlebotomy Learning School
Houston, Tx07.2017
High School Diploma -
Northbrook High School
Houston,Tx06.2000
Skills
- Specimen preparation and cataloging
- Phlebotomy
- Medical terminology
- Manual order entry
- Electronic medical records
- Sterile Procedures
- Outpatient ordering systems
- Appointment Management
- Laboratory safety protocols
- Specimen Collection
- Sample Preparation
- Microbiology Techniques
- Phlebotomy expertise
- Laboratory Information Systems
- Centrifugation Techniques
- Hematology Knowledge
- Training and mentoring
- Lab testing
- Chemistry testing
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Electronic Communication
Timeline
Medical Laboratory Assistant/Laboratory Phlebotomist
Houston Methodist
09.2017 - Current
Phlebotomist Intern
Michael DeBakey VA Hosptial
06.2017 - 08.2017
Medical Laboratory Assisting - Phlebotomy
The Phlebotomy Learning School
High School Diploma -
Northbrook High School